219,411+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,411 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It was fast and easy
It was fast and easy. Good pricing
Insurer: MetLife
By: Josh
Find somewhere else to get pet insurance.
I would say I could have spent less without the insurance. They covered practically nothing so when you pay the entire year up front and they hardly covered any of the visits. I would say look for a better insurance company.
Insurer: Spot
By: Ruth P
Easy to find you
Easy to find you. Decent premium.
Insurer: MetLife
By: Jeannette J Marston
MONEY HUNGRY PET INSURANCE
I wouldn't even give this 1. I am absolutely appalled by this company’s predatory pricing and complete lack of empathy. My dog's premium just increased by almost $3,000, which is a staggering, unjustifiable jump. This is the second time they have done this to me. I already had to cancel the policy for my first pet because of their massive rate increases, and now I am being forced to cancel my second dog’s policy for the exact same reason. This pet insurance is absolute trash, and all they care about is money. When I called customer service to figure out how a $3,000 jump was even possible, the representative essentially admitted to a punishment system. I was told the increase was because my dog had been to the vet frequently, and they needed to raise the rates on their end to cover "future increases." Isn't the entire point of paying for pet insurance to have a safety net when your pet actually needs medical care? They are happy to take your monthly premiums when your pet is healthy, but the moment you actually utilize the policy you’ve been paying for, they will price you out of your plan to protect their own bottom line. I would never recommend this company to anyone. In fact, I would recommend literally any other provider besides them. Save your money, protect your pets, and avoid this company at all costs. Hopefully, warning others about how they treat repeat customers will make people think twice before signing up with them!
Insurer: Fetch
By: JESSICA
Very solid pet insurance
I’ve been with Healthy Paws for over a year and I can only say that it’s an exceptional service. They have been quick on reimbursements with typically 24 to 48 hours turnaround once they have the VET soap notes. This is a five star company - and it provides superb peace of mind for the Pet owner. There’s nothing scarier than having your pet present an issue that has never come up before. It would be nice if pets could talk, but having the peace of mind knowing that I have Healthy Paws Pet Insurance takes this sting out. Our little puppy is only 14 months old, but the policy has easily paid it for itself many times over, and Healthy Paws has earned not only our respect, but also the referrals of our friends and family.
Insurer: Healthy Paws
By: Brett B
They are always there when I needed…
They are always there when I needed them. Know exactly the cost of the visit before I leave the office.
Insurer: Trupanion
By: dar
Tons of plan options
The browser on a computer wouldn’t work, but my phone browser did. It was easy to compare plans and choose what was a good fit. Metlife seems to be the most affordable option in our area as well.
Insurer: MetLife
By: Ethan Rubio
Great coverage, horrible customer services reps
I love the coverage and the options to build a custom plan. However, their customer service reps are horrible and unemphatic. I called twice, the second rep was the worst. He claimed I called 4 times and just don't get it (I lost a pet and wanted her coverage terminated, and yes, he actually said I didn't get it). I called twice, he me being transferred as 2 calls, he made it sound like I was an idiot. On top of that he overused my name, making it sound like he was talking to a child. This was all over a dispute about premiums. Apparently, even if they have your premiums for the month, when a pet dies your policy is reworked and you have to pay the new premium RIGHT AWAY while you wait for your refund. Times are hard, I couldn't afford to do that. Finally, it came to light that I could call the day before my premium was to be withdrawn out of my account, they would update the policy and withdraw the new amount. Had the guy started with that when I told him I couldn't afford to pay right away, it would have avoided a lot of hassle. Instead I was treated like a child who just didn't understand anything. Saying they understand is meaningless when they treat you like you are a child. I am not 100% confident they will NOT withdraw my old premium as well. I also sent them an email last week, no response. It wasn't until after my call that suddenly they decided to answer. These are sales people, they don't care. They work on commission. The first guy didn't even tell me I had options to change my current coverage on my remaining pets, he just quoted me about $20 less then I am paying now. Thank you, Metlife, for making a traumatic situation even worse.
Insurer: MetLife
By: Tracie Winter
I summited my invoices and within a…
I summited my invoices and within a matter of weeks I was reimbursed. So easy !
Insurer: MetLife
By: Tish Kahn