209,304+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,304 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Thank You
My needs were handled in a timely manner and very professionally. Losing a pet is terrible and I appreciated the caring shown by the individuals that assisted me.
Insurer: Pumpkin
By: Jim
Customer service was awesome
When I received a letter stating that my claim was denied, I immediately called customer service. I was in a heightened state of anxiety; The representative ( JJ?) was so understanding, patient, and kind as we went through my claims. Within a few days everything was sorted and my checks arrived shortly thereafter. I am so very grateful and thrilled with Happy Paws! Thank you
Insurer: Healthy Paws
By: Erin Caruth
I had a terrible time with website so I…
I had a terrible time with website so I called for. The gentleman was very knowledgeable and very kind. Thank you.
Insurer: Nationwide
By: Howard Dorholt
Mostly posive experiences with claims
Mostly posive experiences with claims, but the submission process is a little glitchy and annoying.
Insurer: Embrace
By: George Horowitz
Both Cathy & Delaney were so very…
Both Cathy & Delaney were so very helpful & understanding of my personal situation that had led to my card on file lapsing. Each time I called, they answered in just a few rings & were able to help/answer my questions right away… I so appreciated not being put on hold/transferred to other people for my issues. Thank you to them both!!!
Insurer: Prudent Pet
By: pamelapamelaivy.com
Very personable and helpful
Very personable and helpful. Sometimes a little too much info, since I already knew a lot and would have liked to ask specific questions so as to get shorter responses. Great help overall.
Insurer: Prudent Pet
By: Lisa
Would Not Recommend
I've had insurance coverage with Pumpkin for almost a year, and while the policy looks comprehensive on paper, my actual experience has been frustrating and extremely disappointing. My biggest issue has been Pumpkin’s denial of a claim for what they labeled a “pre-existing condition.” My dog was seen by her veterinarian for a respiratory issue and underwent diagnostic testing to determine the cause. Although she had experienced a similar respiratory issue in the past, that issue had fully resolved on its own. According to my policy, any condition that has been cured and free of symptoms or treatment for 180 days should not be considered pre-existing, and my dog clearly met that requirement. Despite this, Pumpkin denied the claim. I was told I could appeal the decision and that my veterinarian could clarify in the medical records that the prior respiratory issue had resolved. I did exactly that and submitted an appeal with updated clinic notes. The appeal was denied anyway. Pumpkin completely ignored both my explanation and my vet’s updated notes and continued to rely on outdated records. I attempted to submit a second appeal, which Pumpkin initially refused to accept. At that point, I contacted the California Department of Insurance for assistance. This prompted Pumpkin to conduct a third review, but the outcome was the same. Once again, they ignored the facts, my statements, and my veterinarian’s updated clinical notes, and continued to deny the claim based on the same old information. This entire process was exhausting, stressful, and incredibly discouraging. It has left me worried that my dog will not receive the coverage she needs if other health issues arise in the future. My second major issue is the outrageous renewal increase. My premium is going up by 59%. This kind of increase is unreasonable—especially when Pumpkin has already shown they are unwilling to cover significant health issues. At this point, I am seriously questioning whether it’s worth continuing my policy with them. Overall, I am extremely dissatisfied and would not consider myself a happy customer.
Insurer: Pumpkin
By: Theresa R
Great
I had an amazing experience with my agent. They were incredibly knowledgeable about pet insurance and took the time to explain everything clearly, making sure I understood all my options. Their patience, professionalism, and genuine care made the entire process stress-free. I truly appreciate how helpful and informative they were. Highly recommend!
Insurer: Nationwide
By: Vanessa Licon
stepahnie was great!
stepahnie was great!
Insurer: Prudent Pet
By: harleyjjgmail.com
Don't use ASPCA horrible company
I have worked as a property and casualty adjuster for the last 30 years. I have never had a worst experience than working with this company-I also found out that ASPCA doesn't even own the insurance company, it is run through a 3rd party that uses the naming rights from ASPCA. I had a claim for my dog and they denied it, they said i had filed it incorrectly, I asked to cancel the policy and they told me I needed to file it under a different coverage, I went through all the hoops and they denied it a second time and then refused to refund my policy after I asked that it be cancelled. Don't use this company very shady-I had pumpkin for my last pet-they were fantastic. I'm cancelling ASPCA today.
Insurer: ASPCA
By: Robert Dolan