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Pet parents across the U.S. and Canada have left over 224,949 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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No Fuss, No Muss. Great Customer Service & Very Reasonable Prices
I just started a new policy with Sonnet last month. Sonnet Insurance saved me half the money I was paying for my other policy with better coverage. There was a hiccup with my policy (totally my doing, not Sonnet). I spoke with Monique this morning who was incredibly generous with her time, was very well-informed and took care of my needs with professionalism and understanding. I am, so far, not a long-time customer, but with my first customer service experience under my belt, I am well satisfied with their reasonable prices as well as their customer service. Thank you Monique and thank you Sonnet! I highly recommend this insurance company!
Insurer: Sonnet
By: Cheryl
Excellent customer more, affordable service and easy to apply online
Easy to apply for Sonnet Insurance online, and it is affordable. Thank you so much, Sonnet. When I called. the representatives are knowledgeable. But I prefer the call to chat. It was too much of a hurdle.. too slow to get a response with chat
Insurer: Sonnet
By: Olu
Happy with our Decision to purchase Pet Insurancee
We have been a little unsure about Pet Insurance for Charley. I have to say we are extremely satisfied with Embrace Pet Insurance. I highly recommend!!!
Insurer: Embrace
By: Maria Enz Perricone
WORST COMPANY EVER
I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.
Insurer: Fetch
By: Ashley
WORST COMPANY EVER
I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.
Insurer: Fetch Canada
By: Ashley
Satisfied Client
They made my first time submitting a claim a very pleasant & easy experience. One satisfied client here.
Insurer: MetLife
By: Maria
Excellent CSR
Excellent CSR. Helpful, considerate, thorough and pleasant. Pleased with policy options, pricing.
Insurer: ManyPets
By: Kathryn Hoffman
Refund me refund me refund me
Refund me refund me refund me
Insurer: Embrace
By: Stephanie
Very easy to enroll
Is very fast to get a quote the same day and very easy to enroll in any plan that fits your needs. Overall have good plans and prices.
Insurer: Prudent Pet
By: Leopoldo Alejandro
ASPCA Does NOT honor their Claims!
I paid ASPCA $1,729.64 over a 2 year period and when I finally submitted a claim for $616, ($500 deductible and 80% of the balance), they would NOT honor the claim. After my deductible, they would have ONLY owed me approximately $92. I Cancelled before they STOLE one more dime from me!
Insurer: ASPCA
By: Ken G