225,306+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,306 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick and easy
"1st time filing a claim. It was very easy to do. I use a laptop more than the mobile app. Simple scan or take picture of vet office invoice and your receipt of payment, upload and your done. Payment was made direct deposit with a few days. This claim was for wellness. Immediate email response of claim received, and just a few days later, email that claim was paid. Thank the Lord no illness claims thus far. Positive experience thus far. Thank you Pets Best for such an easy and fast process."
Terrible. They kept increasing my rate $400 year over year in the last 3 years and they cover nothing
Terrible. They kept increasing my rate 400 year over year in the last 3 years and they cover nothing. Don't waste your money, put it in a high yield savings account instead. in 2026 my premiums are $1200, in 2025 it was $800, and in 2024 it was $400. 2023 was only $225. What a rip off. Zero claims until this month.
Peace of Mind for emergencies
My miniature schnauzer has had perfect health, but all of the sudden he suffered from vomiting and bloody diarrhea, and I had to rush him to the emergency veterinarian where he was admitted to the hospital for two days. I am so thankful for Pet's Best Insurance so that I could make sure that my beloved pet could receive the care he needed without having to worry about exorbitant costs.
Insurer: Pets Best
By: Jill
Disappointed recent customer service
Have had great service in the past. Not sure if company sold but recent customer service was awful. I got email that they needed more info after chart submitted by vet….. my vet told me give Pets Best het cell number to contact her directly for any info they needed. PB Customer service was obstinate that I needed vet to submit chart which was already submitted….. thus the PB email I (and my vet) was attempting to follow up on. I had to BEG customer service to please take my vets info (she’s at a large college vet hospital) and finally customer service did (or pretended to). Frustrated, definitely not the service I’ve had in past. I have 3 pups with PB insurance.
Insurer: Pets Best
By: Marci
Help with Chemo Claims
Happy with the process!
Insurer: Pets Best
By: Pamela
Pet's Best has saved me!
"I have had multiple dogs insured with Pet's Best for the past years. Unfortunately, several of them had multiple health and joint issues and were seen by specialists or at Veterinary colleges. Some had several stays in ICUs. As long as I provided the proper paperwork justification, Pet's Best paid their 80% and paid it quickly. No claim was ever denied. My retirement account would be minus a LOT of money if I had not had Pet's Best coverage. I and my Shelties thank Pet's Best."
Illustrious Insurance
We have had Pets Best for 7 years and although they hiked their rates this year by all most an increased 50%, we still found them to have the same quick filing procedure, fast response times, and our coverage not be denied because of technicalities. And we thank you for that!
Worst service EVER
It was fairly easy to enroll and also to submit a claim. That's where the service ended. After filing my claim, I did not hear from Pet Insurance until I reached out to you. That's when I received my claim denial. When I called for clarification, I was told by your "representative" I could file an appeal. He then went on to say he would send me the forms immediately via email. That was 2 weeks ago and I've not been able to reach anyone since. You've also made it impossible to cancel my policy! VERY UNHAPPY, VERY DISAPPOINTED.
Insurer: Pets Best
By: Bobi
I expected more.
"My Westie just had her first shots, and since I signed up for Wellness, I thought this would be covered, but they said I already used up my Wellness for the year. Apparently that was used up on her first exam. I expected more, but I suppose I'm not surprised."
Insurer: Pets Best
By: Scott
Bitty’s Glaucoma Journey
This past August, Bitty had an emergency high spike in eye pressure (glaucoma) and went blind. Here are some helpful lessons we learned: 1. It all started with the white part of the eye being bloody red without any broken blood vessels. Within 48 hours, the clear part of the eye became cloudy. 2. Chicken Test- The biggest sign that something was terribly wrong was when our dog was hiding in her crate when we were eating her favorite food. 3. Bitty’s eye pressure was over 70 (normal eye pressure for dogs and humans is less than 21.) When a human has this high eye pressure, the pain is like stabbing knives in the eye, extreme headache, light sensitivity, blurry vision and is an ER situation. Bitty was in excruciating pain that was why she was hiding and closing one eye. 4. We called ahead and was able to get Bitty admitted to the UC Davis Veterinary Hospital ER. It took several hours and lots of meds to lower eye pressure down to 30 (no pain.) 5. After seeing the Vet Ophthalmologist, we were putting in 9 eye drops a day to just keep the eye pressure down for pain management. Although we got Bitty seen within 48 hours, her eye retina and optic nerve head were too damaged and she became blind in that eye. 6. We quickly decided to have Bitty’s blind eye removed to help with pain. After the cone came off, she’s back to being her happy self. 7. The eye biopsy revealed that the lens in her eye dislocated and blocked the drainage in her eye. We did not know at the time, but there are certain breeds of dogs, including terriers and beagles that have higher incidences of glaucoma. You can get your dog tested for these gene mutations. 8. Big lesson- keep your animals current with vaccinations and annual exams. I think that helped get her admitted quickly into UC Davis Vet ER and treated. You never know if your pet will need to be boarded in the ER clinic. 9. Biggest lesson is Pet Insurance. Upon recommendation from a friend, we purchased Pet’s Best insurance a year ago. Total vet bill was over $6500. For about $30/ month insurance premium, Pet’s Best reimbursed us over $4,500 (80% paid by insurance after $500 deductible) for the emergency vet visits and eye surgery. https://www.petsbest.com