225,306+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,306 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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1 Star: Disputed Claim, Poor Transparency, and Unresolved Complaint
I had Pets Best for several years and paid over $800 per year in premiums. When I questioned the processing of a claim involving my cat's treatment, I spent months trying to obtain a clear explanation of how the deductible and reimbursement were calculated. My concerns were never adequately addressed, and a BBB complaint ended unresolved. While the dispute amount was only $50, the lack of transparency and customer service was extremely frustrating. I ultimately canceled my policy and would not recommend Pets Best based on my experience.
Insurer: Pets Best
By: Fran
Swift and accurate
My claim was processed and paid pretty quickly, which I appreciate, as it helps me payoff Care Credit.
Waste of Time
Absolute waste of time. Denied claim on new pup with no history. Did not request history From vet but told Me they had not recieved anything. Save your money
PetsBest - Amazing Company to work with
We carried PetsBest insurance on our dog for 5 years, never needing it until this year. Our little darling was diagnosed with severe anemia and it has taken several weeks of testing and appointments to try to determine the cause. Thankfully, PetsBest paid all our claims very quickly. Their claim process was simple and easy to use. I highly recommend PetsBest to everyone with a pet.
Excellent Coverage
"Unfortunately my dog has a chronic illness requiring many tests and interventions. Pets Best has been very helpful in providing coverage. "
French Bulldog Treatment
This vet place is not the same old Barney & Russum Clinic. I used to take my English bulldog there for the past couple of years; the staff and doctors are different now. Maybe they are just using the vet name.
Te Ata's neck surgery
"Te Ata herniated C2 & C3 cervical disks and became paralyzed 2 years ago. Pets Best covered 90% of all bills, including surgery and rehab, after a $250 deductible. They payed bills in a timely matter and were easy to talk too. Over $12,000 later I have an 8 year old doberman that runs like the wind and does not look like she ever had a catastrophic accident. Pets Best enabled me to give her the best care with no problems."
We are so grateful for Pets Best!
Our dogs have been insured with Pets Best for 4 years and each time we've had to submit a claim, we have received a response within a reasonable time and received payment within 30 days. This is such a relief to us when we are spending thousands of dollars on surgery. We recommend Pets Best to all our friends and family.
Insurer: Pets Best
By: Caitlin
#1 Pet Insurance ...PetsBest
They are very fast and efficient on processing your claims.