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Terrible claims service dept
I had Fetch for 2 years. I submitted my first simple claim and they kept asking for medical records but my dog was never seen by a vet except for the claim I submitted. I called and emailed several times and got no where!!!! Cancelled my policy also after referring my friends to Fetch I told them to use some other company!!!
Insurer: Fetch Canada
By: Lori Ward
Not the Best
We’ve been members since 2010 and cover three of our cats. We haven’t had to use the policies much - maybe three or four times. This past time they denied all of the diagnostic testing because it wasn’t associated with illness or symptoms. I’m annoyed because they do not make that clear on their webpage. It just says that ‘diagnostic testing’ is covered. It makes no mention of it needing to be relating to disease or symptoms. It’s probably buried in the policy somewhere and that’s on me, but I feel like they should state that clearly on the promotional piece of their website. We are a foster home for unwanted cats and kittens and get a lot of cats with a lot of unknowns. Obviously they are quarantined when they first come into care with us, and our resident cats are vaccinated against everything under the sun; however, testing for FIV and FeLV are important and we do it yearly. If Trupanion doesn’t cover it, fine, but I think they need to be more transparent on their list of ‘covered’ items on the main page of their site. An asterisk with a note would go a long way. Their claims process is also complicated compared to my other pet insurance company. Healthy Paws’ claim process is soooo simple, my cats could probably submit their claims themselves. The rest of my cats are covered with Healthy Paws. Unfortunately I can’t switch the other cats from Trupanion to Healthy Paws because of preexisting conditions, but I would if I could. Any future pets will be covered by Healthy Paws - Trupanion just isn’t that great.
Insurer: Trupanion
By: Robin Maxwell
Healthy Paws is THE BEST
We have three amazing dogs who have, unfortunately, had some bad luck - including a life-threatening GDV emergency surgery. We have never, ever not been able to treat because Healthy Paws has our backs, always. They have not only ALWAYS covered what they should, but have treated me with care and compassion during times of high stress. They're submission process is easy, they pay back quickly, and most importantly, they allow pet parents to ensure they're animals are safe. We should never have to say know or guess whether to treat. Because of Healthy Paws, we've been able to keep our animals healthy and ourselves financially protected. ALWAYS GET INSURANCE...and get Healthy Paws.
Shady premium calculations.
I want to know the breakdown of why my kitten’s monthly payment is $10 more than my older cat’s. I was told that it’s a factor of age, gender and location. Both cats are in the same location, my kitten is younger and is a boy. There should be no reason why it should cost so much more.
Insurer: Figo
By: Christina Mastrocola
Customer service was great
Customer service was great! Answered all my questions, went over policy, easy enrollment
Insurer: Trupanion
By: Karen Rudy
super easy and extremely helpful and friendly.
The registration was super easy and the person I spoke with was extremely helpful and friendly.
Insurer: ASPCA
By: Cathy Watson
Honest
Embrace has so far lived up to the committment made by its policies. It has paid the majority of our cat's medical bills due to a nasty infection from cat bites which required multiple surgeries and antibiotic care.
Insurer: Embrace
By: ERMS
I feel like nothing is covered
I feel like nothing is covered. Been thinking about cancelling the plans.
Insurer: Figo
By: customer
Highly Recommend!
We have two dogs, shepherd/lab mix. Our dogs have been covered by Trupanion insurance for 9 years. We tell everyone that, first, you should always definitely have pet insurance and two, if you buy pet insurance get Trupanion. Since we have been using Trupanion for years we have obviously used it multiple times and with every experience you guys have always made the process easy. We are so happy we decided to use trupanion. I would highly recommend it to anyone! Thank you for being the best!
Insurer: Trupanion
By: Patricia McCurdy
Big disappointment
I read a lot of good things about this insurance so I decided to get it for my pup. I sent them the claim 15 days ago, today I got email that there is a delay and can take up to 42 days. I insure my dogs my whole life and never ever I waited 42 days for the claim to be processed. So, idk if I would rate it as # 1 insurance company. I’m very disappointed.
Insurer: Pets Best
By: Miriam