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Bad service due to "System Upgrades"
Trupanion has normally been a very responsive company. However, I think it is ridiculous that this company is still blaming a system upgrade that supposedly occurred months ago for their poor service. System upgrades should not adversely effect customer service. I'm very disappointed in Trupanion service on my latest claim. This is a condition that my pet has had since May and other claims associated with this condition have already been approved. Please Trupanion remedy you system problems and get back to the service that make your customers happy and able to recommend you to our friends.
Insurer: Trupanion
By: Jack Cox
Long claim processing times
Long claim processing times, lost paperwork, and Pet's Best Employees working from home thus not knowing their job well has caused a big decline in this company in my opinion.
Insurer: Pets Best
By: Customer Barbara
Lots of Claims Little Reimbursement
We submitted 8 claims for non preexisting conditions. Only two were partially covered. Feels like a rip off.
Insurer: Pets Best
By: Taylor Hanson
Embrace is the BEST
Embrace is the BEST. It is so easy to file a claim, and the response time is quick and professional!
Insurer: Embrace
By: DIANA PERTUSATI
Easy to review options
Easy to review options. and why a company recomanded company was the best for my pets
Insurer: ASPCA
By: Trina
Ease of Enrollment
Easy to see rates for services desired. Easy to adjust deductible! Happy to be a customer!
Insurer: Trupanion
By: E B Murphy
Submitted claim, everything was correct, still denied
POLICY NUMBER CAT0307773-01 Re: Your claim for $715.90 was not approved Rated negative stars. We submitted a claim because our cat got very suddenly sick with no preexisting condition. There was a ONE DAY DIFFERENCE in our claim so they denied us and wouldn't listen to reason. Upon further inspection on Social Media, we learned they actually scam people over this kind of thing, frequently. This rating is wildly incorrect and they should be shut down or regulated by someone who actually cares. We reviewed the policy and we were well within it, only to be met with immediate refusal. AND THEN they tried begging us to come back. How dare you. Edit to respond: IT WAS NOT PRE EXISTING! Get some reading comprehension, read above where it's says NOT PREEXISTING it even says it on the SOAP notes. What a horrifying business practice. I hope you go bankrupt.
Insurer: Fetch Canada
By: Kian Gracey
Easy to Use
I chose Spot Insurance because it covered wellness bills too. So far everything has been computer friendly for this doddering old fool.
Insurer: Spot
By: Maggie Williams
Enrollment and price quote was quick and easy
I haven't had to use Spot yet, so time will tell if it's good or not. The enrollment and quote process was easy, fast and smooth.
Insurer: Spot
By: Danny
My recent experience involves trying to contact Trupanion regarding a rate increase
My recent experience involves trying to contact you via email to weigh my options regarding a price increase. I never heard back from your company and instead had to call directly to inquire as to why my monthly rate increased so dramatically. You should not advertise that you will respond to emails if that is indeed not the truth. Yes, I am unhappy with the rise in rates to the extent that I am looking around for other options. Customer service is paramount to run a successful business with satisfied patrons!!!
Insurer: Trupanion
By: Susan Hall-Taylor