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My puppy fell off my couch on her back
My puppy fell off my couch on her back. I took her to the vet. She had a cervical sprain. I found out after I turned the invoices in that the exam and recheck are not covered. The x-rays and meds went to the 250.00 deductible. This means zero reimbursement. Deceptive advertising. Accidents covered??? No they are not.
Insurer: Trupanion
By: Deborah Bridges
Angela is the best
Angela was absolutely amazing. She deserves a raise. She identified a plan that would work perfectly for my dog. She answered every question with a positive and precise response. I have dealt with many customer service representatives and very few compare to her. This experience was one of the best that I have had through a phone call. Thank you so much, Angela.
Insurer: PetPartners
By: Megan Taylor
Denied a claim because supposedly the…
Denied a claim because supposedly the bill didn't specify what my dog was seen for, asked to cancel the policy and they never did, terrible customer service
Insurer: Trupanion
By: Matt
They showed care and compassion
They showed care and compassion. I think it would be beneficial to add an additional vet to help with the work load.
Insurer: ASPCA
By: Rita Aziz
Great experience with Pets Best
The app is super easy to use to submit a claim! Very clear directions and steps to follow. Love how easy it is to take a photo of paperwork that is needed. Very prompt on reimbursement and if there is a delay an email is sent letting us know that you are still working on our claim. This is so appreciated because as a customer it helps us know that you have not forgotten our claim and the company knows we’re still waiting on it. It’s a really nice courtesy. Thank you, so far a great experience with Pets Best!
Insurer: Pets Best
By: Susan Billing
I’ve had insurance for 10 years with…
I’ve had insurance for 10 years with healthy paws and the 1 time I go to make a claim, everyone is dragging their feet, delaying payment. We’ve spent countless hours jumping thru all their hurdles and delay tactics including resubmitting info multiple times. I intend to pursue legally if not resolve shortly. I’d stay away from healthy paws altogether.
Insurer: Healthy Paws
By: Kevin Kelly
Takes entirely too long to process…
Takes entirely too long to process claims.
Insurer: Embrace
By: Gregory Schmuck
I've been a member for over 10 years…
I've been a member for over 10 years with my previous beloved Boston Terrier. We now rescued a mixed breed running on the highway. Who to choose for his future with us. Trupanion hands down for amazing customer service always.
Insurer: Trupanion
By: Denise Ongjoco
Great customer service
Great customer service. When you need information the staff at Pumkin always help you.
Insurer: Pumpkin
By: Kim G
Everything is a pre existing condition
Everything is a pre existing condition. If your pet had diarrhea due to medication, diarrhea is now a pre existing condition and they have to be diarrhea free regardless of reason, for 12 months to be covered. Pet insurance is a joke
Insurer: Embrace
By: Customer