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Kelsey was really helpful in helping me…
Kelsey was really helpful in helping me understand the policy changes, in explaining the new Wellness option, and in making needed changes to my existing policy for my cat. And, so nice in the phone - especially when 2 other services I use online have been hopeless on the phone. Kelsey was a refreshing "norm" we should all be able to expect and enjoy. Thank you!
Insurer: Fetch
By: Lisa
Scared little girl
Sasha had to be boarded because we were going out of state, staying in a motel suite. VHA reported she was having bloody diarrhea. She had this the last time she was boarded. They gave her an antibiotic and an antidiarrheal medicine. VHA sent reports to us twice a day, plus pictures and videos. We could tell when Sasha was getting better because her tail was up. We do not take Sasha anywhere else. Embrace pet insurance promptly reimburses us for covered expenses. VHA put Sasha in ICU because it is quieter (most of the time) and calming to her. VHA ICU is staffed 24 hours a day. Boarding is only staffed 7 am to 6 pm. Embrace also reimburses us for her (special diet) food and medicines. We get our money's worth, (unfortunately) with Embrace. All of our pets i.e. family have had Embrace.
My Experience at ASPCA Bartlesville
The attendants were knowledgeable about the cats and were available for questions. They were very helpful in selecting the right cat for me!
Insurer: ASPCA
By: MONYA EMBRY
DO NOT BUY FROM THIS COMPANY!!!
This company is terrible! DO NOT buy pet insurance from them. It is an absolute ripoff. First, they told me that my premiums would never increase from $100/mo. After the 1st year, they increased it to $120/mo. telling me they "periodically evaluate the area for coverage, costs, etc." What bs. That is NOT what I was told when I signed up. I have never even used the insurance, and when I called the other day it got worse. The agent told me because I moved 30 min. down the road my premium would increase to $153/mo. I was furious. How ridiculous! I told them I was not paying that much, and they said they could raise the deductible to offset it. Gee thanks. It was already $700 so I can't even get my 1 ER visit paid for in 2 yrs. of having the coverage. No thank you. Worst company ever. DO NOT buy their coverage! You will regret it. You might as well start a savings account and put the money in there. That's what I did...
Insurer: Trupanion
By: Kenneth Maxwell
Registering sucks
Simply trying to register online was impossible. My email and zip were not accepted even with numerous tries. I had paid for basic and enhanced coverage now I don't know if it's worth the hassle.
Insurer: ASPCA
By: Louie
Took my dog to be spayed.she recovered.
Took my dog to be spayed.
Insurer: ASPCA
By: CustomerDonald
Cat eats silicone bread wrapper tie
My cat ate part of a silicone bread wrapper tie shaped like a cat with a tail. He ate the head. I had thoughtlessly left a loaf of bread on the kitchen counter and he got to it! After a few days, he became sick. I took him to VCA and then to Care hospital. He had surgery to remove the silicone and is home now and doing fine. My 24 Hour Pet Watch insurance took care of the two claims in good time and paid properly. Thank you.
Frigo's communication is outstanding.
Frigo's communication is outstanding.
Insurer: Figo
By: Ralph Coppola
Nationwide customer service is fantastic!
Nationwide customer service is fantastic and their online claims submission process couldn't be easier. Settling a claim and receiving a check with Nationwide is extremely quick and quite simple. They have been our pet insurance carrier for 5 years and we have had zero issues and have been extremely happy.
Insurer: Nationwide
By: customer
Months of delays
Months and months for a wellness claim (just shots and a checkup) and still haven’t processed my claim. Then they request his entire medical history (which they already have since they request it every year) and draw out the process longer. All you get is an apology email every month or so saying “this is taking longer than normal”. No it’s really not. This is their normal.
Insurer: ASPCA
By: Jen