224,962+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Overall care and cleanliness of the…
Overall care and cleanliness of the facility
Insurer: Embrace
By: Elana Randle
BEST Pet insurance company out there
The new app makes claims easy to submit. The support behind PetsBest is top-notch and keep you updated on your pending claim. It was a BEST decision to switch from my dogs' old insurance company to Pets Best!
Insurer: Pets Best
By: AR Diaz
responds in a timnely manner and treats…
responds in a timnely manner and treats customers fairly
Insurer: Pets Best
By: Jan Durham Steinwedel
The best pet insurance
Pumpkin insured my senior dog who we adopted without knowing his real age or medical history. Having insurance was literally a lifesaver during the 15 months we had with our special little guy who unfortunately developed a number of health issues. My claims were handled quickly and efficiently and I felt so supported by the Pumpkin team. Sadly Billy passed in August but my new senior is also insured through Pumpkin.
Insurer: Pumpkin
By: Malia S.
Too much information at one time
Too much information at one time. I insured 3 pets at one time.
Insurer: Prudent Pet
By: Julie McCaughan
QUICK CLAIM - OUTSTANDING CUSTOMER CARE
I am happy with my experience with ASPCA Pet Insurance. Communication is clear,website easy to navigate, outstanding customer care assistance and claims processed super quickly. So far everythig SUPER
Insurer: ASPCA
By: SABINA
I always leave 5 star reviews for…
I always leave 5 star reviews for pumpkin and the team! I always refer people and my friends/colleagues have all had the best experiences with pumpkin as well!
Insurer: Pumpkin
By: Erica
Easy-Peasy
This was intuitive and easier to navigate than any government website in existence. Thank you.
Insurer: Embrace
By: Adrian Webb
Easiest way to get pet insurance!
Easiest way to get pet insurance!
Insurer: Prudent Pet
By: Nicholas G
Good on paper until you need to make a claim
Both my partner's and my cars were stolen in the morning of November 22nd / overnight Nov. 21, and we each filed a claim that morning. Her insurance was through one of the major Canadian banks and mine through Sonnet. I'll start by saying her insurance treated her very well and she's back on the road with another car, though her original car was still not found. I will be switching to her insurance provider for both my home and my auto as soon as my claim is settled with Sonnet. Back to my side. My car was recovered the same day crashed into a tree in undriveable condition and hauled to the RCMP station while they looked for evidence. I let my customer care representative know as soon as the RCMP called me to let me know so he could forward to the adjuster. After the car was released from the station it got hauled to a local scrapyard where I was able to take photos of the car and recover some items that the thieves loaded up into my car from my garage (bicycle, circular saw). Two weeks went by with zero contact from anyone, so I called in to Sonnet to ask for an update on the case. They said my claim wasn't even forwarded to an adjuster until December 2nd: a full week-and-a-half since I made the initial claim. Anyway they sent me the contact information for my adjuster, so I sent them an email with some photos showing most of the external damage from my recovered car. This was on Tuesday, with no acknowledgement still (it's now Thursday). I'm not expecting to have everything settled right away, I know this takes time and everyone these days are short-of-staff, but I firmly believe that 2-1/2 weeks since I filed a claim I should at least hear back from somebody saying they received the case and either they are working on it or they are going to. Some sort of acknowledgement. There is no record of the claim on my Sonnet account to check either; I was doubting that it was even filed. My adjuster, for the record, is a second-party to Sonnet (I think?) so I can't put blame them for not receiving the file until last Friday; this is squarely on Sonnet's services. Here's to hoping negotiations with the adjuster will go better (if I ever get to speak to them). I'm fearing either I will never hear back, or that judging based on the service so far, I'm going to get super lowballed and I'll still owe thousands on a car I can't even drive. For anyone considering using Sonnet as their insurance provider for any purpose (home, auto, pet), I would direct them somewhere else. Even if the settlement process goes well, I will not change my opinion of this company. UPDATE: I finally got my first contact December 9th, 2-1/2 weeks after my initial claim saying that they'd haul the car away on the 12th to get assessed (the whole front end is gone). Okay fine, slow to start, but it should go better from here right? No. I called again on the 19th a full week after they said they'd haul my car from the scrapyard, and the adjuster said "we tried to call them but they said to call back because the guy answering the phone had to direct a car into the lot". Yeah, I've gotten that too when I called them the first time, but I call back the lot in 15 mins and they're good to speak. Did they not call back at least once in the full week I was waiting? The adjuster said she'd call them and then hung up. Okay, that's fine, but I was never notified if they got through or not. Sounds like I'll have to call once a day for updates. I don't like being annoying and I don't like writing bad reviews, but it seems like I have to push to get anything started. Also if Sonnet / Economical thinks they're going to make me pay for the extra storage fee, because they don't feel like calling the lot back, they're sorely wrong.
Insurer: Sonnet
By: Nathan Walsh