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NOT IMPRESSED
I was satisfied with Trupanion until my last experience. I had tried to access my app to submit an invoice and it wouldn’t work so I called. Young lady said she would look into it and in the meantime sent me a link. Submitted the claim got email couldn’t read date sent another picture of receipt showing date. Got another email saying needed all pictures. Called again young man sent me his direct link and finally got through, in the meantime he told me the app is no longer works. NOT IMPRESSED , I use that app it is fast and easy. Considering what I pay for my dogs insurance I feel we should have been offered the courtesy of being informed that this was being done. Bring back the app. By the way Patrick Utter was very polite and helpful.
Insurer: Trupanion Canada
By: Michele Haynes
Worst animal vet ever DO NOT GO HERE
IF I COULD GIVE THIS NEGATIVE STARS I WOULD... THATS HOW BAD IT IS.... PLEASE DO NOT TAKE YOUR PET HERE.. DESPITE THE FAKE 4.7 REVIEWS THEY ARE REALLY ONE OF THE WORST ANIMAL HOSPITALS IN THE CITY. THEY KILLED MY Dog . AND I HEARD OF WAY MORE ANIMALS WHOS HEALTH ISSUES WERE NEGLECTED AND THE ANIMAL PAST AWAY... ALL THEY CARE ABOUT IS MONEY AND THEY ARE NOT VERY EDUCATED ON THE MEDICATIONS THEY GIVE.... IF YOU WANT TO BURY YOUR PET GO HERE, IF YOU WANT IT TO LIVE GO ELSEWHERE I SUGGEST KAHU ANIMAL HOSPITAL WHERE THEY ACTUALLY CARE BUT THERE ARE WAY MORE BETTER ALTERNATIVES THEN THIS PLACE.. THIS PLACE THE STAFF IS RUDE AND THEY OVERCHARGE EVEN FOR VIST.. KAHU WORKS WITH YOU...SO DO MANY OTHERS... BE SMART , DONT GO TO THIS ONE !!! THEY SHOULD BE INVESTIGATED AND SHUT DOWN.... ANIMAL KILLERS!!!!
Insurer: Nationwide
By: Harley
Expensive but quick payment
Fast repayment. Prices are outrageous. 30% increase this year. Simply preposterous. Every year it’s a giant increase. How can a dog’s insurance cost more than mine
Insurer: Trupanion
By: Paying too much
Carla is the BEST!!!
Hello Fetch! Please give CARLA a HUGE RAISE!!! Carla made my shopping experience pure bliss. She answered all my questions with kindness and professionalism. She was able to empathize with my current flea crisis. She is very knowledgeable about all the wellness coverage, illness and injury coverage, and how to use fetch's pharmacy. And most importantly she made me laugh :) Thank you Carla, and I wish you all the best in the future!
Insurer: Fetch
By: PLUTO
Inconsistent responses/ poor customer service
I filed a claim for my 7-month-old puppy at the end of August. When I was notified that additional information was needed, customer service informed me to get full notes from my vet and email them. My claim was denied because medical records were required for at least a full year, which didn’t make sense. After two weeks of no response, I called again and was told the claim would be reopened. However, after another week and a half, I was informed that the claim was not reopened. Finally, a third rep reopened my claim and ensured a follow-up. When I received a denial a few days later, it stated that I only had accident coverage instead of both accident and illness. I understand this, but why wasn’t this included in the original denial? Due to the poor customer service and inconsistent responses, I’ve canceled and gone to another service.
Insurer: Spot
By: Jaleesa Taylor
they have been great right up until…
they have been great right up until they doubled my premium on my 9 year old domestic medium hair cat. They say it's based on actuarial statistics and promise it's not because of any claims, but it just so happened to take place immediately at renewal after a year of claims due to hypothyroidism. regardless, to DOUBLE the monthly premium is absolutely unacceptable.
Insurer: Embrace
By: Tyler Carson
You all are on your game
You all are on your game. You all are very friendly on the phone and prompt. The processing is fast. We are so greatful for your assistance.
Insurer: Trupanion
By: Cristal King
Major medical assistance
The support that we are receiving is a relief for us. That helps us concentrate on finding a cure.
Insurer: Trupanion
By: Areina
It was easy to submit my claims
It was easy to submit my claims. The team promptly assigned them and kept me up to date on the status of each claim, them amount of payments as well as what was not paid and why. The money was sent promptly and direct deposited. They sent several condolences on the death of our pet.
Insurer: Trupanion
By: JASON
I had a wonderful conversation with…
I had a wonderful conversation with Megan today regarding my insurancce for my dog. She was so nice and professional.She answered my questions and I felt much better after speaking with her...great job!!
Insurer: Fetch
By: Amichael Campbell