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GO ELSEWHERE - falsely labeling issues as pre existing
There’s so many insurance companies - GO elsewhere. I made the mistake of choosing Spot insurance. My first mistake was my dad who has been a veterinarian for 30+ years had never heard of it. He then gave me a list of other reputable companies to trust. Unfortunately I chose to go with Spot as they had sponsored ads and a low premium. I also made the mistake of thinking I probably would not need it. I signed up and after the waiting period I ended up having to take out kitten to the emergency room as her body had an allergic reaction and become entirely inflamed and covered in open wounds. I was referred to a specialist in which we are still in the process of diagnosing the exact concern. Spot immediately declined all claims stating this is pre existing as prior to the full body reaction her spay incision had become infected and they are saying because of that they will not cover her claims for any of her issues. I am currently in the appeal process and will update this review as we get more answers from spot, however, as of now I am extremely dissatisfied and would warn anyone of signing up with them.
Insurer: Spot
By: Grace logan
Best thing I ever did for my cat
I have the $250 annual deductible, 80% reimbursement, $3000 limit plan for my two indoor cats. One has never needed to go to the vet for anything other than her yearly check-up. The other has had a myriad of accidents from eating string, to vomiting blood for absolutely no reason (we found out he was just sick and must have vomited repeatedly while we were away at work) and every time, Spot insurance has been there to help reimburse our very expensive kitty’s medical bills. This is a huge relief for us because you just never know when that little rascal is going to have another strange accident! I highly recommend Spot insurance because they work quickly to process claims, they contact you via email when they need additional info and have reimbursed the majority of my kitty’s vet bills. I really couldn’t be happier with their service.
Insurer: Spot
By: Darleen
Emergency surgery claim
The process to submit a claim was simple. I think that one thing that could be improved is communication. There was some missing documentation and instead of being alerted via email I had to dig around in the app to figure out why the process had stalled. I'm still awaiting approval of the claim, fingers crossed.
Insurer: MetLife
By: Meg
Quick turn around on claims and very…
Quick turn around on claims and very well explained process as well as explanation of benefits
Insurer: Spot
By: Krystal Collins
Professionalism
Everything you have said or sent to us has made complete sense, was timely and professonal.
Insurer: ASPCA
By: Robert Meissner, Jr
Love Many Pets
Affordable insurance, fast claims processing, excellent coverage, and great customer service!
Insurer: ManyPets
By: Jill P
I love spot,
I love spot, They literally saved my dogs life twice. Without them I wouldn't have been able to afford my pets treatment. Signing up through the app is very fast and easy. Submitting claims is also very easy I recommend using direct deposit for easy reimbursement
Insurer: Spot
By: Edwin Woods
Quick reimbursement
Very kind and considerate when my pet passed.
Insurer: Spot
By: Courtney Sherrill
I have been paying premiums for over 6…
I have been paying premiums for over 6 months and processed 2 claims for medical expenses. It has taken over 7 weeks for them to process the claims and still no satisfaction. I asked for a refund which they refused. The worst Pet insurance company, and experience. I have had Nationwide Pet Insurance for another pet, they processed claims immediately within 10 days. Great experience with them. Don't use Pet's Best ever! I will never use them again.
Insurer: Pets Best
By: Marcia S