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Waiting time
Explanation but it takes a long time to be reimbursed, my recent bill was put under wellness and I just did not get paid back, the situation was completely different, needs lots of explanation and phone calls to made the claim to work, gets frustrating, but the customer service is not to bad, hopefully I will get some answers soon, Eva
Insurer: Fetch Canada
By: Eva Peric
Absolutely great experience
Absolutely great experience. Very quick to approve claims. Reimbursement deposit straight to account.
Insurer: Spot
By: Jeff Richter
pain in the neck
should be able to submit the claim at vets office at time of service and pay only what you owe like the dentist office pain in the neck to have to submit all this paperwork and wait.Other pet insurance companies do this why not Fetch
Insurer: Fetch Canada
By: not a fan
Professionalism
The agent I spoke with was very professional and knowledgable. Most important he was patience with me. He took the time needed to ensure I understood my policy.
Insurer: Embrace
By: A.M
Transparent in what they do and do not cover
I did a lot of research and spoke to customer service for 6 different pet insurance companies before choosing FETCH. FETCH was one of the very few that were transparent in what they did and did not cover and any if any waiting periods. They also can customize your policy for your needs and price point. I was not at all expecting to use this insurance so soon after purchased. I am pleased that FETCH did exactly what they promised. They also sent me weekly status reports during their review process of the receipts I sent in. I highly recommend FETCH insurance for your pet. They stand behind the product they sell.
Insurer: Fetch
By: Elaine Lowthorp
I had never made a claim on my dog’s…
I had never made a claim on my dog’s insurance and it was emergency surgery at an emergency vet- not his regular vet. They responded within a week of my submitting claim to let me know they received and would let me know if they needed additional info. I just received an email with EOB that they were covering everything less my co pay and the 80% I selected when obtaining the policy. They have been great and have already recommended them to three other dog owners. Very impressed- thank you!!!
Insurer: Pets Best
By: Kathy Klinefelter-Yates
Bella
Representative listened to my needs and my budget. He was very polite and respectful.
Insurer: Trupanion
By: Pat H
The reason for three stars is because…
The reason for three stars is because most of the time I can’t submit my claim using my cellphone which is very inconvenient. I have to login to my Apple computer and re-submit my claim because my trying on cell phone doesn’t work. Other than that I have no complaints about you.
Insurer: Spot
By: Black shepherd owner
Never a question about the claim
Never a question about the claim. Always paid as per contract without any questions. Highly recommended!
Insurer: Fetch
By: Edward Landau