207,034+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,034 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Promises Kept
My dog had a horrible accident which resulted in a very significant expense. I was extremely pleased when Pets Best did EXACTLY what they promised with our contract. The premiums are very reasonable so I know the cost they had to absorb to uphold their end of the deal was large, far larger than many many years of premium! Their claim process was very easy, they did not request anything additional and they sent a payment check very fast. It's a pleasant surprise when you find a company that does what they say they will do. I am very happy with Pets Best and will recommend them to everyone "
No longer recommend
Long time, 8 pet policy customer and still i have to fight to ensure coverage isnt turned down for pre-existing conditions that do not exist. Maybe get claims adjusters who aren't con artist purposefully trying to turn down coverage with every excuse they have. If I hadn't used some of my policies id be switching pet insurance. EDIT TO ADD: For a pet insurance company that sponsors almost all major shelters and rescues in the US, I am so disappointed. My puppy came from a high kill shelter in the south. When she was at the shelter (3 months ago) she was given dewormer as ALL dogs and cats that are in shelters mostly do as a preventive measure. When I adopted her in a different state, she tested negative for any parasites or worms. A month later, shes fighting for her life with coccidia, giardia, and hookworms. MetLife decided that just because she was given a preventative dose of dewormer at a shelter 3 months ago with no diagnostic history or exam notation of any other history of having worms or parasites or GI issues for that matter, MetLife said it was a pre-existing condition. My vet even wrote a letter to them explaining the legal requirements that shelters have to administer preventative dose of this medication and how that is not cause to justify as a pre-existingcondition. And yet they still continue to deny her claims and life-saving care. I will NEVER use MetLife again.
Insurer: MetLife
By: Hanna Winn
Comprehensive and Empathetic Answers
The rep I spoke with understood my questions, answered them fully, helped me consider different scenarios, and showed real empathy for my dog's health and wellbeing. I really appreciated her engagement and the information she shared!
Insurer: MetLife
By: Karri
Responsive and kind!
My question was answered quickly and the agent I spoke to was very kind!
Insurer: MetLife
By: Jazmin
Coverage was good for the cost of the…
Coverage was good for the cost of the vet bill. My only drawback is the process of gathering pet records to send in with the claim.
Insurer: MetLife
By: customer
MetLife is a life saver!
MetLife is the best pet insurance company ever. The customer service is unmatched and truly makes me feel like a valued customer. The claim process is very easy and I receive a quick refund, which is especially important with large vet bills. I cannot recommend this company enough!
Insurer: MetLife
By: Giulia H.
Great service!
The app is super easy to navigate and the customer service has always been helpful and responsive. Friendly service and easy process to submit claims and receive reimbursement. I’m very happy to have gone with MetLife for my pup!
Insurer: MetLife
By: customer
Timeliness of processing has…
Timeliness of processing has significantly improved since last year! Well done!
Insurer: MetLife
By: customer
Quick process to submit a claim and…
Quick process to submit a claim and payout.
Insurer: MetLife
By: Joe Benadum
First time for purchasing pet insurance
Kia was extremely patient and answered all of my questions very well. Gave great information on how the insurance works.
Insurer: Nationwide
By: Chris