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Fast and easy process
"It was my dogs annual wellness exam, vaccinations, and flea/tick refill. Post appointment, I went to the app, answered a few questions, took/uploaded a picture of the bill/receipt and hit submit. It's such an easy process! And within 1 week, my money was deposited into my bank account"
Easy submission process for claims
Easy submission process for claims. Excellent communication. Process claims in an expedient manner. Online app is helpful.
Insurer: Healthy Paws
By: Chris Godbout
Great customer service!! Thank you, Amanda!
Amanda went above and beyond helping me get our pets insured at a great rate! Very happy with the way she helped shop policies and give me options and time to get my husband involved in the decision. I would highly recommend Amanda and Fetch insurance for your beloved fur babies insurance needs!
Insurer: Fetch
By: Amy C
Trupanion: Legalized Theft Disguised as Pet Insurance
Trupanion: The Most Dishonest Pet Insurance Company You Could Ever Choose Trupanion is an absolute nightmare of a company — a textbook example of how to exploit loyal, trusting customers under the guise of compassion. For years, I paid my premiums faithfully — through every increase, every renewal, every promise that I was “doing the right thing” for my pet. I believed their slick marketing about being transparent, fair, and different from other insurers. But when it came time to actually file a claim, Trupanion showed their true colors: greedy, deceptive, and completely unethical. They cherry-picked one misleading sentence from a single vet’s note, ignored the rest of the medical record, ignored every other professional opinion, and then denied my claim outright. No call for clarification. No effort to verify facts. No compassion. Just cold corporate indifference. Then they pulled their favorite trick — labeling it as a “pre-existing condition.” Here’s the problem: my pet met none of the requirements for that label under Trupanion’s own policy definitions. They simply used it as a catch-all excuse to deny payment, because it’s cheaper to accuse you of violating a term than to actually pay what they owe. Trupanion’s entire model is built on profiting from loyalty and ignorance. They’ll happily take your money for years, but the moment you file a claim, they’ll weaponize fine print and distort your pet’s medical history to justify a denial. To anyone considering Trupanion: don’t just take my word for it — go read their Better Business Bureau (BBB) complaints. You’ll see page after page of customers describing the exact same nightmare: years of premiums paid, legitimate claims denied, and “pre-existing condition” excuses that don’t match their own policies. It’s not just me — it’s a pattern. Trupanion isn’t “coverage.” It’s a corporate con disguised as pet insurance. They don’t protect pets — they protect profits. If you care about your animal and your sanity, run — don’t walk — away from Trupanion. Their coverage isn’t worth the paper it’s printed on, and their compassion ends the moment your pet needs them most.
Insurer: Trupanion Canada
By: Kimberley Lynch
Very fast claim processing
I have had Pets Best for my last several dogs with varying levels of coverage. My current pet has mild IBD that is managed by frequent feedings and a very small dose of anti-nausea medication at night (so we can sleep through the night). The company that auto-ships the medication does not send invoices, but packing slips. So, to file a claim, I must first contact them to get invoices for every shipment. As a result, I procrastinate until the last minute. My most recent clam was filed just before my policy was to renew, so I was scrambling, and submitted the entire year at one time. I expected to get some push back, but was pleasantly surprised to find the claim processed and the payment in my account within 2 days.
Kept promises
My cat had a medical problem 9 months ago then the same issue this week. Trupanion kept it's promise about only applying the deductible once per diagnosis. I've had 3 vet visits in 3 days and each time claims were processed within minutes and I only had to pay the vet my share.
Insurer: Trupanion
By: Teresa Wilson
Healthy Paws a must for pet owners!
The first time i decided to get pet insurance was when I rescued my best friend Semper Fi. He is now almost 5 years old and unfortunately has had a bunch of health problems, including an autoimmune disease. He not only sees his Vet but also a few different specialists Vets. Thank God that we decided to get pet insurance and Healthy Paws was a great deal and offered more than a lot of other companies. Healthy Paws has been there for us over the past few years. They make it simple to file a claim. To be honest I don't know what we would of done, and hate to think about it, if we didn't have Healthy Paws on our side. Semper Fi has racked up literally thousands of dollars in Vet bills. I thank Healthy Paws for being there and taking care of Semper Fi's medical bills. We highly recommend Healthy Paws to anyone who has a pet that they love, and want to continue loving.
Insurer: Healthy Paws
By: Thomas
Please do whats right for your pet. HP is a SCAM!
I've been with Healthy Paws for 7 years! Since then I've only made 2 claims which borh were denied! I had to issue a dispute for them to reconsider which they only decide to approve one! My Premium jumped 335% starting at $36/month to $160/month!!! Similar to most of the responses here. It appears that HP goal is to increase your deductible to $1,000, putting you in that range so none of your claims will be approved. Unless your pet is on it's death bed!!! If you are considering this insurance for your Pet. Please take this review into consideration! I'm almost certain anyone posting a 5 star review are Bots! Please be warned! If you are considering HP to provide peace of mind for your pet. Please look elsewhere. At the end of the day your claims will be denied!!!
Insurer: Healthy Paws
By: Jonathan Quach