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Straightforward
My first claim was straightforward to submit. I appreciate how easy it was, and I received my reimbursement within the week
Insurer: Spot
By: MK
Please read-do not choose MetLife
Our cat Mouse was diagnosed with a rare sarcoma after getting a cyst removed and biopsied. The cyst on his leg was present for a few years prior and had been drained, aspirated and the fluid looked at under a microscope. We were told this cyst was not a problem and to have it removed at his next dental-so that we did. This new cancer diagnosis was shocking and heartbreaking to us. Also shocking and heartbreaking was that MetLife did not have our backs, denied all of our medical claims and left us to pick up the pieces of this nightmare. Mouse was not given a good prognosis without treatment. We pursued chemo right away under the guidance of our vet and oncologist all the while believing the MetLife who we have paid our hard earned money to for a few years now, sent them business by referring two friends, my parents, my sister-would cover this devastation only to blindsighted by a denial for ALL claims relating to his diagnosis. Mouse had two surgeries, many follow ups and ER visits AND chemo treatments ALL of them not covered. MetLife has claimed this ‘cyst’ was pre-existing. We have tried endlessly with the support of our vet and oncologist to explain to them this is NOT a pre-existing condition, this is a NEW diagnosis to no avail. Why have we been paying them for years for them to desert us in the worst of times? My advice to you-please do not choose MetLife, please do not trust MetLife-because at the end of the day they will NOT choose you. We found out the hardest way
Insurer: MetLife
By: Christina collins
Online Experience
I appreciate the online process and how timely submission review is. You did make changes to the online experience and I'm not loving it, but getting used to it.
Insurer: MetLife
By: Brenda Kras
Trupanion member for +20 years (4…
Trupanion member for +20 years (4 cats) and always had a very positive experience with their service. Highly recommended for your needs.
Insurer: Trupanion
By: Christian Gomez
Trupanion coverage
Trupanion has consistently, and promptly covered the vet cost and medication cost for each health issue I have had with my dog. So glad I insured her immediately after her first puppy exam. Even my vet office has commented that they wished all pet insurance was as prompt with payments as Trupanion.,
Insurer: Trupanion
By: Betty
Love ❤️ MetLife!
Love ❤️ MetLife!! Never had a problem and they are very fast on getting my money back to me!! So glad I chose them for my pet insurance!!
Insurer: MetLife
By: DC
MetLife gives us a a peace of mind for our pet!!
I have had other pet insurance and MetLife service is undoubtably the best. They are very responsive and have amazing customer service. When submitting a claim they frequently update you with status. I also appreciate the claim report of what they covered. I love the transparency! We are very pleased!!
Insurer: MetLife
By: Julea Casel
I’ve never had a bad experience with…
I’ve never had a bad experience with MetLife pet! When I’ve had to call customer service is always great and I’ve never had problems with claims being denied.
Insurer: MetLife
By: customer
MetLife is hands down the best pet insurance.
I’ve been recommending MetLife to all the fur parents I know. I’ve been with other (very good) pet insurances companies but MetLife trumps them all. My 2 puppies are my entire world -as were my 2 previous dogs- and not only is submitting claims at Met easier (upload documents on their app) they are also faster at reimbursing than my previous insurance companies. Also, their customer service is top notch. I only give my fur babies the best and that’s why I am staying with MetLife in perpetuity.
Insurer: MetLife
By: Janelle K
Great experience going on second year
Great experience going on second year Easy to do claims when need
Insurer: MetLife
By: customer