224,996+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
224,996 total
What are you looking for?
Most selected providers in "July, 2026"
This chart shows the distribution of the most selected pet insurance providers in July, 2026.
Providers with highest rating
20,008 reviews
11,406 reviews
5,987 reviews
55,033 reviews
15,459 reviews
Category with most reviews
This chart shows the distribution of review categories.
Originally
Originally, I felt everything went well. It was painless to sign up with Sonnet. Nathan took my report. He was super calm, patient, kind and understanding. Apart from that, I feel like everything went downhill from here, and I am continuously disappointed as each day progresses. This is my very FIRST vehicle. Along with that, this is my very First claim. I have been saving to buy a car for YEARS! and had bought this one 3 weeks prior to a hit and run. Further to this, I am a single mother raising two children entirely alone. I did not anticipate so many issues so soon into owning a vehicle. Mechanical issues AND a hit and run! I am very frustrated and would really like some answers and everything to be taken care of in a more timely manner. I understand you have multiple customers and claims to deal with daily, but customer satisfaction should absolutely be a priority in your success as a company. I had called and left several voicemails for both Nathan and the adjuster he set me up with and about 6 emails to both of them with updates of everything I have done for them over the span of a week. What was most frustrating with this part was that their voicemail stipulated that to get a quicker response, to send them an email - but this didn't seem to be the case. Furthermore, I was told that the rental would be covered for 5 days. I had received ZERO communication from ANYONE until 7 days after the accident/report and I still had all the questions and no truly working vehicle. It was an entire week before I heard back from Jas, the Adjuster. She too was very kind and lovely over the phone. We spent 40 minutes on the phone discussing everything that had happened over the week. she set up an appointment for an estimate in the proper city (but gave me the wrong address) - but thankfully they were able to fix the door so that it is useable again. She advised me to make a police report after I pick up my car - even though it was over a week later. She advised me of different scenarios for what I should expect. However, Fault still has not been determined nearly 3 weeks post accident (and it should be very clear I am not at fault as I was in a building and the car was parked in a private parking lot) and I am still unaware of what it will cost to fix this car. We learned that everything Nathan had set up was completely incorrect AND needed to be redone. It seems that maybe Nathan was new and/ or needs retaining. First - He was trying to send me to another province for a quote on repair cost. Second - he didn't advise me to make a police report even when I had asked. Third - His assured me the tow truck would arrive Friday morning to pick up my car -It never came, nor was there ever a follow up as to why. They never called to say they wouldn't make it, I waited ALL DAY FRIDAY and never received an apology. It has been a COMPLETE disaster as "everything Sonnet/ Nathan 'arranged' was NEVER truly fulfilled" I truly hope things work out for the better and communication will get better going forward so that Ill be more inclined to recommend sonnet insurance, But as of right now, I think I myself will be looking at another insurance company for the future.
Insurer: Sonnet
By: Sierra
Overall very easy, straight forward, and user friendly!
Easy to use app that streamlines submitting claims. Also easy to get someone on the phone if you need to actually talk to a friendly person. Direct Deposit option to get your money deposited into your account. Overall very easy, straight forward, and user friendly. Would highly recommend!
Insurer: Fetch Canada
By: Mic H
So easy to deal with
So easy to deal with. The online centric experience is exactly what I was looking for. And of course the rate I was quoted was excellent.
Insurer: Sonnet
By: Andy Leber
Good customer service but extremely long wait on call…
Once I got through to the customer service representative, she was knowledgeable and courteous and was able to answer all my questions. The problem was getting through. First time I called, I was on hold over an hour. Then I requested automatic call back. That took another couple hours for them to return my call. Of course when they called, I missed it. I had to repeat the cycle the next day.
Insurer: ASPCA
By: Veronika P.
Ignoring New Client
called hoping to get assisted but the adjuster isnt available. was told that she will call me the following day, it has been two weeks and no adjuster called. so far it is disappointing
Insurer: Sonnet
By: Jenny May
This was the easiest
This was the easiest, least painful experience. I needed to find insurance ASAP, and sonnet delivered. Not only is it accommodating, flexible if say you need to change your payment one month, the experience in general was painless. Thank you :).
Insurer: Sonnet
By: Matt
Amazing company
I enjoy the fact it is all online but if you need to talk to someone you can get them
Insurer: Sonnet
By: Dee Apple
Ignored by adjusters
Subscribing to an insurance plan was easy. But now that I have a claim, it takes months to have any information. Since submitting the claim 2 months ago, I have called and emailed the adjusters multiple times but nobody ever calls me back. This really sucks! No regards for your customers. Impossible to get any information on what is and isn't covered. Do better! If you need more staff, then hire!
Insurer: Sonnet
By: Adja
Affordable, customer service is absolute
Affordable, comes with all packages, always ready to answer. Treated like family.
Insurer: Sonnet
By: Stephen