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Better communication needed
My dog passed away December 14th. There seems to be a lack of communication within the company. It repeatedly said they needed more information despite vet sending records 4 times. Different email addresses were given for where to send records, and they had given my local vet the claim number for the emergency vet out of town, which was a separate claim. After entering the invoice amount of over $1,000. It was changed to $0.00. I had to make 8 phone calls on separate occasions and spoke with a different person each time. Eventually they did reimburse me, but the process should have been so much smoother than it was. Especially when someone is grieving the loss of their loved one.
Insurer: Spot
By: Grieving dog owner
IMHA Survivor
Our dog was recently diagnosed with IMHA. We had no idea what IMHA was (we do now), but our girl was in vet hospitals for a rough 7 days and significant vet bills. I was very pleased with the way Embrace handled all of our claims. They were all processed in a timely manner. There was one claim that needed further clarification, which was resolved with one phone call to Embrace. The claim submission process is very easy to work with too. I would definitely recommend Embrace for pet insurance.
Insurer: Embrace
By: Peter Cullum
They pay considerably fast
They pay considerably fast
Insurer: Pets Best
By: Araceli
I have been with Embrace for 5 years
I have been with Embrace for 5 years, it's been great until this year. I'm having trouble getting refunded for my pets wellness. I'm being told that embrace has no medical record after all these years of being with them and I need to get pets medical records sent to them to get refunded. That's been a week ago and they said it would take 2 business days. If it takes any longer to get my refund, I'll be canceling my account.
Insurer: Embrace
By: Joseph Mitchell
Spot app very easy to navigate
Spot app very easy to navigate
Insurer: Spot
By: Micheal Whitcomb
Trupanion is phenomenal
Trupanion is phenomenal! Yasmine is incredibly welcoming, thorough, helpful, and efficient, answering all of our questions and addressing our concerns. Albus (our Norfipoo) is happy to have Trupanion :D
Insurer: Trupanion
By: customer
Doesn’t cater to established clients
I wanted to update my current dogs insurance when l added this pet and was told l couldn’t. FYl l am not a new customer, it’s been several years.
Insurer: Trupanion
By: TK
Reaffirmed Trupanion Had Best Product
After the death of our beloved Murphy about a year ago, we adopted a sweet boy this month. While Murphy was fully covered by Trupanion during his cancer diagnosis, treatment and remission allowing him to live an astounding additional 6 years, we knew we made the right decision to get insurance on day one. With the new pup, we took the opportunity to look at all insurance options and discovered and affirmed Trupanion has the best product. Insure your pets!
Insurer: Trupanion
By: Susan
Process is easy and efficient.
Process is easy and efficient.
Insurer: Embrace
By: Teresa Morneault