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The provision of detailed information…
The provision of detailed information as to what the pet insurance does/does not cover; logistics of the payment/reimbursement process, deductible, and partners for medical prescription discounts. Ability to ask questions and have issues patiently explained.
Insurer: Nationwide
By: Valarie Ifill
My claim was denied because you…
My claim was denied because you considered a took fracture intentional and not accidental. Makes no sense at all.
Insurer: Healthy Paws
By: KW
This team is amazing!
This team is amazing!! They have walked me thru the process of everything helped me get organized. Helped me turn in the claims and waited while I figured out how to upload stuff..patient kind and understanding. I'm in awe ! I'm tickled and I feel blessed !!
Insurer: AKC
By: Lanette Vassar
MetLife Pet Insurance has been Excellent!
MetLife Pet Insurance has been absolutely amazing in helping to handle my pets care. They are quick to respond and the app offers a lot of useful features. They are detailed in their responses and they keep you up to date every step of the way. Their customer service has been great as well.
Insurer: MetLife
By: Thomas L.
Amanda is truly amazing
Amanda is truly amazing! I have had Fetch for 4 years now and she helped me make changes and update my plan! Amanda was kind, resourceful and very pleasant to speak with, I almost switched carriers but i will be a Fetch customer for life. Thank you Amanda :)
Insurer: Fetch
By: rachel
So fast to get a quote
So fast to get a quote. It's very hard to get reasonable insurance for an elderly dog. Wonderful experience.
Insurer: Nationwide
By: Melissa
Delaney was very helpful
Delaney was very helpful. Let me know that my upload didn't go through and answered my questions.
Insurer: Prudent Pet
By: Melissa
Pets Best is a VERY GOOD insurance for…
Pets Best is a VERY GOOD insurance for pets. It was highly recommended by my Vet and have had great experiences with them. Fast accurate claims.
Insurer: Pets Best
By: Texas Dow Employee Credit Unio
I covered my 2 cats with healthy paws…
I covered my 2 cats with healthy paws when I first got them as kittens. Healthy Paws has always paid claims quickly and fairly. I’ve never had to fight them on anything. I dont know what I’d do without this coverage. It has been life saving or I should say kitty saving.
Insurer: Healthy Paws
By: Robin Gerber
I’ve been paying over $120/month for…
Hi Ada - We're really sorry to hear that you weren't happy with your experience. We pride ourselves on being able to assist our pet parents, so this is certainly not the experience we want anyone to have. We are sending this over to our customer service team for review now. Ridiculous I regret ever choosing FIGO for my dog Loc. I pay over $100 per month, and every single claim is painfully slow. It takes weeks just to get a basic claim reviewed, and when I file an appeal, FIGO can take an entire month just to look at it — only to auto-deny without doing any real medical evaluation. My dog is medically fragile with anemia, immune suppression, cancer history, and severe GI malabsorption. His veterinarian prescribed these treatments as life-supportive care, not wellness supplements. FIGO even acknowledged in writing that they were part of his treatment plan. But instead of contacting the vet (whose information is clearly in the file), or asking for clarification, FIGO chose the fastest and laziest route: deny everything under “supplements” with zero effort. It feels like FIGO’s system is designed to delay, ignore, and deny, not to help sick pets. Meanwhile, other insurers like Lemonade DO reimburse medically necessary supportive therapy when prescribed for anemia, malabsorption, or cancer recovery. FIGO refuses all of it while happily taking over $100 of premium every month. Slow processing, terrible follow-through, no communication, no medical due diligence, and a denial rate that feels automatic. Choosing FIGO was a huge mistake — I only stayed because it was offered through Costco, and now I completely regret it. If your pet has any real medical needs, avoid FIGO at all costs.
Insurer: Figo
By: Ada Ng