4
out of 5
Verified
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5
out of 5
Verified
Colette was thorough quick snd professional.
Colette was thorough quick snd professional.
I got my questions answered and all worked out. Now I just hope I get some money back??
- INSURER: Trupanion
- POSTED: 11/21/2022
- BY: Janet
- BREED: Mixed breed
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
The people I worked with are wonderful.
The people I worked with are wonderful. They did alot to help me get the claim processed right away. I am only wondering why it seems difficult to get everything processed, some of the vets have said that it is difficult to get payment from you. They say it is not streamlined enough. The last vet I went to said they wonât work with Trupanion again.
- INSURER: Trupanion
- POSTED: 11/21/2022
- BY: Amber
- BREED: Mixed breed
- AGE OF PET: 0 - 3
5
out of 5
Great pet insurance
I had another pet insurance for the first month until I realized that nothing was covered for the wellness. I canceled it and got lemonade because of the wellness package. I saved some money already for the first pet visit to get a booster for my puppy. The claim was super easy and it was approved within minutes. I wished I got lemonade since day 1.
- INSURER: Lemonade
- POSTED: 11/20/2022
- BY: Jen
- BREED: Yorkie Poo
- AGE OF PET: 0 - 3
1
out of 5
Verified
Horrible Experience. Sneaky.
I never write reviews, ever. But, this calls for one. My dog has developed separation anxiety. He is one. Before talking to my vet, I contacted a Trupanion customer service representative to ask if the medication I am considering is covered and to look at my plan to ensure things are in place to go forward smoothly as this was my first time making a claim. I have had Trupanion since my dog was 8 weeks old to make sure nothing was pre-existing. I was told that everything was good and I just had to work my way up to the $700 deductible and then my medication would be covered 90%. This was a lie. I woke up today to an email explaining that my dog would not be covered as apparently I needed to purchase a specific rider policy for separation anxiety 30 days into starting my Trupanion account for my dog. I was NOT told this. I am now on a medication that is $127 a month for my dog (AFTER BEING ENSURED ALL WAS IN PLACE AND GOOD TO PROCEED) that will not be covered in any way as either way I cannot add the rider to my plan and it is now considered a pre-existing condition. Absolutely ridiculous. Talk to multiple representatives before starting a medication to make sure you aren’t in the same boat as me. Apparently that’s needed. Very angry and upset with the service and lack of transparency.
- INSURER: Trupanion Canada
- POSTED: 11/20/2022
- BY: Kaitlyn
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 0 - 3
5
out of 5
Great protection for your pet
Lemonade provides a seamless experience fueled by great technology. The claim process is easy and efficient. Everything is submitted via the app and my claims have been processed very quickly, some immediately! I also appreciate that the team at Lemonade (thanks Eileen!) followed up to check on my dog after her illness. I never wanted to choose between caring for my pet or paying a large medical bill. Lemonade was the perfect solution.
- INSURER: Lemonade
- POSTED: 11/20/2022
- BY: Ryan
- BREED: Cavapoo
- AGE OF PET: 4 - 6
5
out of 5
Verified
4
out of 5
Verified