Great customer service.
Great customer service. Instead of going through a formal appeal process, I called in to inquire about a reimbursement because I think I actually caused the confusion when I submitted an invoice but put the total amount I was claiming to only include what I knew was eligible. I was not reimbursed properly. Felicia took my call, reviewed the documentation, agreed with it seemed like an error and said she would send a note but not get back to me until Friday when she was working again. (Two days later). Her note was reviewed and resolved in less than 24 hours. Thank you for solving the issue so promptly.
- INSURER:
Trupanion Canada
- POSTED: 11/17/2022
- BY: Shanna
- BREED: Boston Terrier
- AGE OF PET: 0 - 3
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Knowable And Very Friendly.
Knowable And Very Friendly.
- INSURER:
Trupanion
- POSTED: 11/17/2022
- BY: Tania
- BREED: Maltese
- AGE OF PET: Over 11 years
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I have always found the support staff helpful and when we have needed to utilize the insurance it was hassle free.
I have always found the support staff helpful and when we have needed to utilize the insurance it was hassle free.
- INSURER:
Trupanion Canada
- POSTED: 11/17/2022
- BY: Sandra
- BREED: Doberman Pinscher
- AGE OF PET: 4 - 6
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All questions were handled expeditiously.
All questions were handled expeditiously. My Vet is networked with Trupanion, so claims process was very easy.
- INSURER:
Trupanion
- POSTED: 11/17/2022
- BY: Nancy
- BREED:
- AGE OF PET: 0 - 3
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Prompt payment and continues to pay on the same condition (I once had pet insurance that issued a new policy each year and called anything treated the prior year a preexisting condition!
Prompt payment and continues to pay on the same condition (I once had pet insurance that issued a new policy each year and called anything treated the prior year a preexisting condition!)
- INSURER:
Trupanion
- POSTED: 11/17/2022
- BY: Pamela
- BREED:
- AGE OF PET: 0 - 3
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Becca was very thorough and went above and beyond to get my questions answered.
Becca was very thorough and went above and beyond to get my questions answered.
- INSURER:
Trupanion
- POSTED: 11/17/2022
- BY: Gina
- BREED: Labrador Retriever
- AGE OF PET: 4 - 6
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Daytona first annual was successful
Professional and extremely fast with payment. Thank you
- INSURER:
Trupanion Canada
- POSTED: 11/17/2022
- BY: Marilynn
- BREED:
- AGE OF PET: 0 - 3
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Insuring the ease of Pet Cafe
Prompt financial response to our dogs medical needs. A huge help!
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Spoke to Tabitha and she reviewed our case and explained the claim process to us.
Spoke to Tabitha and she reviewed our case and explained the claim process to us. It was great knowing that TruPanion had our backs - having a sick pet is worrisome enough!
- INSURER:
Trupanion
- POSTED: 11/17/2022
- BY: Jason
- BREED:
- AGE OF PET: 0 - 3
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Customer support team are very friendly and helpful.
Customer support team are very friendly and helpful. They take an interest in your pets needs. When you call you donât have to get ready to fight like you would with most customer service places.
- INSURER:
Trupanion
- POSTED: 11/17/2022
- BY: Emily
- BREED:
- AGE OF PET: 0 - 3
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