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Claims
When I put in a claim it is always done in a timely manner.
Insurer: MetLife
By: Elaine
Great experience awesome employees…
Great experience awesome employees understanding and amazing quick payment refunds
Insurer: MetLife
By: Lisa benetti for honey bunz🍯
PROMISES KEPT
This company delivers on its commitments to insure that we owners quickly and seamlessly get front row attention and prompt repay of properly filed claims. They are a 10 out of 10…
Insurer: Trupanion
By: Deborah Kemper
Thieves
We purchased our fur baby at 8 weeks, he had blood work done by our vet and had elevated liver numbers. He came to us with insurance for 30 days, after that time I switched to Embrace because I had another dog insured with them . Our baby was never sick until over 16 months later and then had pancreatic. Embrace denied the claim because he had a history of elevated liver enzymes even though that had never made him sick. Really check what you are getting because I truely believe this was unfair. I now know there are a few great companies that only have 6 month wait on previous conditions but in my dogs case there was not any previous problems or symptoms except for slightly high liver enzymes.
Used to be Great....
....but not so much anymore. I've had Pet's Best exclusively for my Keeshond since he was a puppy (10 yrs.). The service prior to Covid was stellar. After Covid it's gone down hill. Model changes, price changes, slow claims processes and generally it seems like another company totally. I have even sent referrals to them prior to Covid, but I won't anymore. If my pup wasn't 10, I'd find another provider, but I can say, I will not be utilizing Pet's Best in the future with any future pets. I'm so disappointed.
Insurer: Pets Best
By: Shawn
Fast and efficient
Fast and efficient. Very easy process
Insurer: Spot
By: Susie
Bad business
I would not recommend trusting this company with your pets. I have successfully filed claims with this company, although they rarely reimbursed the rate that I was charged. This year my premium more than tripled to $255 a month after being a customer for nine years. I received an email that my rate may be increasing, but I had to dig into the website to find any dollar amount by that point it was too late. Again, I would not recommend trusting this company with your pets.
Insurer: Hartville
By: Matt
The claim was processed timely and I…
The claim was processed timely and I received the reimbursement that I expected.
Insurer: Spot
By: Irene Fonsecs
Claim and reimbursement is super easy
Claim and reimbursement is super easy
Insurer: MetLife
By: customer
Claim Process Take a Bit of Work
Requesting a claim is easy. However, they don't let you submit the medical records from your vet. They email your vet and CC you. My vet submitted medical records for 2 dates. They only approved the 1st one. They continue to email the 2nd one. I have emailed them, uploaded my document myself and messaged them. They continue to email my vet and say it will be on "hold." It is a lot of work on your end to submit a claim.
Insurer: Embrace
By: Anny