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Customer service is always great when…
Customer service is always great when we file a claim. They are quick to process and respond if we have questions.
Insurer: Pets Best
By: Brian Alexander
There are many issues
There are many issues. If i wasn’t stuck in a position where, switching companies would ban pre-existing conditions, I would cancel my policy. Unfortunately, I’m stuck here. The app never works, customer service is horrible, claims processing takes way too long, as well as pay outs. Things are many times denied being payed out, that def should be covered, and paid out for. Overall, this company is poor, at best. Many things need to change here, and yet nothing is being done about it. It’s very frustrating.
Insurer: Pets Best
By: Jenn
Exceptional service
Exceptional service. Our dog experienced digestive issues. We took her to the vet and Spot covered all the treatment required without typical insurance company bafflegab. A true partner in Tilly’s health.
Insurer: Spot
By: Judith Leger
The process to submit claims was EASY
The process to submit claims was simple. The approval time was quick. We're very pleased with the coverage and the customer service support you provide.
Insurer: Spot
By: Lisa Lloyd Jones
Smooth, compassionate experience
You always expect dealing with insurance of any type to be a hassle, but I've been super happy with my experience with Pets Best. Everything that I expected to be covered under my chosen policy was covered, never had to fight over a claim, and they were all processed fairly quickly. When I had an issue with checks sending to an old address, didn't have to wait long to reach a real customer service rep, and she was super helpful. Also small detail here, but I remember when my Murphy passed I dreaded having to deal with a complicated cancellation process and worried about waiting for claims for the emergency vet to process in case cancelling affected those. However, Pets Best gathered from my claims that he had passed (even though I didn't have cremation covered, it was on that large ER invoice) and they automatically canceled for me and refunded me the pro-rated amount for the quarter I had already auto-payed. Small act, but it actually meant a lot to me to take something off my plate at that time. Will be happy to re-insure again with them when I adopt another pup!
Insurer: Pets Best
By: Kayla Hollenbaugh
IT WAS EASY TO SIGN UP AND IT WAS…
IT WAS EASY TO SIGN UP AND IT WAS RECOMMENDED BY MY VET!
Insurer: Trupanion
By: TRUDY MUNGIOLE
Great decision
The process was easy I just submitted my claim and within a few day my claim was completed.
Insurer: Spot
By: Mia McNeill
Must Have Service for All Pet Owners!!
Any pet owner always worries about the health and overall well being of their beloved pets. That’s why Spot has helped lessen that burden knowing that I have their service to help navigate thru any preventive care my pet requires. But also knowing they are there in case any emergency arises in relation to their care. Thank you for your amazing customer service!!!
Insurer: Spot
By: Juan Saucedo
Friendly customer service and very…
Friendly customer service and very quick turnaround times for initial claim.
Insurer: Spot
By: Maria Timari
Easy to get things done
Easy to get things done
Insurer: Spot
By: Kurt Merkle