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Super easy to file a claim
Super easy to file a claim, extremely professional company that has always dealt with my concerns and issues in a very, timely manner.
Insurer: Trupanion
By: Mark Thomas
Excellent Pet Insurance Company
I dealt with Carla Stevens to secure a new policy for my dog on October 6/25. She was terrific and answered all my questions thoroughly.😊😊😊 I am so happy that I found this new company and am sure I will be very pleased.
Insurer: Fetch Canada
By: Jeanette Kam
Great experience!
Great experience! Quick payments via Zelle - couldn't ask for better. The CSR was very clear but I can't say the same for the documentation ;-)
Insurer: MetLife
By: Roger Bencivenga
Easiest company to submit claims to and…
Easiest company to submit claims to and they are very prompt in their response.
Insurer: Embrace
By: Julie Climer
Exceptional service
Exceptional service. Extremely knowledgeable about policy details. Worked to get me the best value for my pets’ needs.
Insurer: Fetch
By: G Singer
I do not recommend them anymore
I wish I could say they were great! it takes long to get their results and they have no idea about animals they care for. They rejected my claim on my puppy saying that diherriea was a pre-condition (from 2 months prior!!!). What puppy survives 2 months of lose stools and they should know better that for puppies it is very common to have bowel issues as they get to anything. Poor judgement.
Insurer: Embrace
By: Esra Urkmez
Efficient Claims Processing
Very simple, efficient, and timely claims processing.
Insurer: MetLife
By: Brenda Portzen
Title: Trupanion Broke Their "Fixed Rate" Promise — Four Rate Hikes in Under 3 Years.
We signed up with Trupanion in December 2022 at $129 a month because they advertised fixed-rate protection. That was the deal and the reason I signed up and agreed to that high price for puppy insurance. Less than three years later, my premium has jumped to $257 a month after four rate increases. They can spin it however they want, but that's a 100 percent increase on what was supposed to be a fixed rate. Their explanations keep shifting, and their deductible-per-condition setup is another gotcha buried in fine print. I don't work with companies that say one thing and do another. I’ll be filing a formal complaint with my state insurance commission, then reporting to the Better Business Bureau. I’ll post updates here and across social media so others can see how Trupanion handles customers who were promised one thing and charged for another. They're not trustworthy. They're a gotcha company, and I don't have time for that nonsense.
Insurer: Trupanion
By: GabbyGirl
My concerns:
My concerns: —quite expensive —why is back history submitted every time I submit a new claim? Are past files not saved? Pros —turn around time for claims is great! —having the option to submit claim by email versus SPOT website is great!
Insurer: Spot
By: Deborah Hyatt