Every time I have contacted customer service I am always greeted with a friendly and helpful staff.
Every time I have contacted customer service I am always greeted with a friendly and helpful staff. Also the wait time to speak to someone are so fast! Great job!
- INSURER:
Trupanion Canada
- POSTED: 01/10/2023
- BY: Lisa
- BREED: Pomeranian
- AGE OF PET: 7 - 10
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awesome
easy-to-use and understand. already been telling people Trupsnion
- INSURER:
Trupanion Canada
- POSTED: 01/10/2023
- BY: Kyle
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Ted
Very easy quick and more than pleased with the cover we have
- INSURER:
Trupanion
- POSTED: 01/10/2023
- BY: Dominic
- BREED:
- AGE OF PET: 0 - 3
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We couldn't do without Trupanion!
Trupanion has been a blessing for us. My claims get filled promptly. This is a great company for pet insurance.
- INSURER:
Trupanion
- POSTED: 01/10/2023
- BY: Mary
- BREED:
- AGE OF PET: 0 - 3
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Thank you for all you do.
Thank you for all you do.
- INSURER:
Trupanion
- POSTED: 01/10/2023
- BY: PATTY
- BREED:
- AGE OF PET: 0 - 3
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Katie was great and very helpful and stayed on the phone with me explaining everything.
Katie was great and very helpful, and stayed on the phone with me, explaining everything.
- INSURER:
Trupanion
- POSTED: 01/10/2023
- BY: Patricia
- BREED: Border Terrier
- AGE OF PET: Over 11 years
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Very helpful and understanding
Very helpful and understanding
- INSURER:
Trupanion
- POSTED: 01/10/2023
- BY: Michelle
- BREED: Cocker Spaniel
- AGE OF PET: Over 11 years
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Easy to make a claim & the responsiveness of the agents
Easy to make a claim & the responsiveness of the agents
- INSURER:
Trupanion
- POSTED: 01/10/2023
- BY: Jeanette
- BREED: Spinone Italiano
- AGE OF PET: 4 - 6
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Dreadful experience
I was told I had to give my vet permission to give Embrace all information for passed record to Embrace. I did this and then my vet told me to just have an Embrace rep contact them for the information. Almost 2 weeks later Embrace emails me to tell me they didn't contact my vet. Then after telling them they need to email the vet for the files they still didn't instead they just kept emailing me that I needed to give them the file in which I can't because I don't have them. The whole reason I'm paying for extra pet insurance is so I didn't have to deal with all of these issues that staff at the company are trained to Do. So the fact it took this much trouble just to file a claim for $86 im terrified that if anything serious ever happens with my dog that Embrace pet insurance won't be there when I need them again so I will be canceling my policy. Do yourself a favor and find the insurances that your vet is friendly with and trusts I should've listens to my vet
- INSURER:
Embrace
- POSTED: 01/09/2023
- BY: Nickola
- BREED: American Staffordshire Terrier
- AGE OF PET: 4 - 6
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