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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Service
Initially Metlife used to take a longer time to reimburse but have improved over the months that I have been dealing with Metlife.
Insurer: MetLife
By: Natasha
Best thing for your pet
The app works really well. I see the vet and pay them. I get both the invoice and SOAP notes emailed to me. I submit my claim and within a few days my reimbursement is in my account. Responsive by phone and quick turnaround of my claims.
Insurer: MetLife
By: P. L.
Claims took forever to resolve
Claims took forever to resolve. Their pre-existing conditions make insurance worthless. Will be canceling.
Insurer: Embrace
By: Paul
Happy with MetLife…
I’m so glad to have MetLife pet insurance. They cover 80% of all cost for my dogs.
Insurer: MetLife
By: La Monica
My experience with submitting my first…
My experience with submitting my first claim was the simplicity of the process and the immediate response!
Insurer: MetLife
By: Isabel Chateau
Great company!
Easy to submit a claim. Great coverage. Excellent communication. Fast response.
Insurer: MetLife
By: Diane
Keep getting the runaround
I have submitted my first claim and I’ve had nothing but problems. I keep getting messages that the medical records need submitted and after multiple submissions from both myself and my vets, in addition to multiple calls with no resolution, I feel I need to submit this review to warn others. The online portal is difficult to use once you’ve completed your initial information and although you can reach a person in Customer Service it’s always outsourced to another country with someone who’s hard to understand. If my issue is resolved I will come back and update a positive review but as of now, it is totally negative and I would not recommend this coverage.
Insurer: ASPCA
By: CS
My dog has had a very hard year but…
My dog has had a very hard year but through it all you have been great, claims have been paid timely and your customer service has been very compassionate.
Insurer: MetLife
By: Julie Persing
Easy to use the app and submit claims
Easy to use the app and submit claims. They take care of everything except when SOAP notes are needed but only need to forward email to vet office. Easy process. Very satisfied so far!
Insurer: MetLife
By: customer
It was super easy to submit the claims
It was super easy to submit the claims. I am very happy with the responses.
Insurer: Embrace
By: Jennifer