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Predatory and bad customer service
I have paid nearly ten thousand dollars into my premium for 8 years. When I called to cancel my policy due to their constant increase in prices, the agent offered to raise the deductible to reduce my monthly premium. Trupanion has a lifetime deductible where if you meet it once, they will continue paying their cost share for the lifetime of that specific condition. It was not explained to me that raising the deductible meant I now had to reach the deductible a 2nd time to be eligible for reimbursement, leaving me to pay an additional 500 dollars out of pocket. When I called to raise my concern, I was told that because the agent answered a question on retro active claims, I essentially should have taken that as a notification for how the process would work going forward. I can't cancel the policy because pet insurance is so predatory with pre existing conditions. The customer service acts like they are there to support you but say there's nothing they can do in a nice tone of voice and protect the insurance company not the consumer. Stay away from this insurance at all costs, please look at your other options and don't get stuck into paying thousands of dollars a year like I do. I may end up canceling anyway and paying out of pocket. I'd almost rather deal with a loan company to pay off a medical bill than this.
Insurer: Trupanion
By: Jae McComiskey
Excellent Insurance
Terms and conditions are clear. No haggle. Claims are processed and reimbursed quickly,
Insurer: Healthy Paws
By: customer
Thank you I needed it
Thank you I needed it
Insurer: Nationwide
By: customer Kay Pundt
A cute new name!
I called to create a membership for a new puppy, but I also wanted to change this puppy's existing name. A guy named Ariel answered with a great attitude, and not only did he change the puppy's name, but he also walked me through the whole process of membership creation! I ended up with a big smile on my face, and my puppy with a cute new name. Thanks!
Insurer: Nationwide
By: Maria Hernandez
Not a great experience so far
My dog was treated at an emergency hospital and Healthy Paws did not cover the assessments made by the specialists to determine treatment. When I called, the person said that there was a mistake that was made and she would file an appeal. I checked back in the next day and the person gave me a different story, that the itemized bill from the emergency department looked like the exam was routine, and was not being covered. I asked about the appeal and she said she'd check. This seems unjust, to not cover what is part of an emergency situation, as I was initially told would be covered when I decided to use Healthy Paws as an insurer. I also don't like how I receive different stories and the first person I spoke with seemed irritated and talked over me, to the point where I had to tell her to wait and let me finish several times.
Insurer: Healthy Paws
By: Jane O’Donnell
My dog Rocky was unfortunately hit by a…
My dog Rocky was unfortunately hit by a car a few weeks ago. With the high cost of everything today along with veteran bills for my little guy to repair his broken leg. Trupanion truly took a lot of the stress away from this very traumatic situation. I just thank god I have trupanion on my side in cases like these.
Insurer: Trupanion
By: Steve
Helpful support and professional customer service
The support line that I've called a few times has been great. The team at Met Life really cares and has been very helpful as I learned the Met Life system, portal, etc as a new Met Life member for my 4 pets.
Insurer: MetLife
By: customer
My policy helper
My policy helper, I think her name was Melody, was very nice and gave me the best options and coverage at the best price!
Insurer: Nationwide
By: customer
Repeated Bouts of Pneumonia
I am constantly recommending Pets Best to my friends and family who are pet owners or are considering becoming pet owners. Nearly eight months ago, I had to rush my dog to the emergency room because he was struggling to breathe. He was diagnosed with aspiration pneumonia and had to stay in the hospital for several nights before being sent home with antibiotics. A few days after the antibiotics ran out, he again started coughing and struggling to breathe and ended up back in the emergency room and hospital for a few more nights. This cycle repeated a third time before we found out he has Irritable Bowel Disease which was causing him to regurgitate. He was apparently inhaling some of his regurgitation at times, causing him to repeatedly get pneumonia. We're finally getting to the other side of things as we continue to consult with our regular vet and an internal medicine specialist, but we wouldn't have gotten this far without Pets Best. The bills for all of this treatment have been astronomical, but Pets Best covered our costs as outlined in our plan with no hassle or questions asked. It has been one of the best experiences I've had with any company and absolutely saved my dog's life.