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This company completely shit the bed starting in 2021 when they lost sight of the point of the company/ paying claims. Terrible service and sales management, focusing on profits has led to scamming their customers and losing the good reputation they built for the last 10 years

I have had Ruby insured with Healthy Paws for over 4 years and her dental issue for trauma to a tooth was the first claim I needed to file. Could not have asked for a better response to the processing and payment of the claim. So happy we have this protection for Ruby—Thanks Healthy Paws!!

I think Health Paws is a good insurer. Filing a claim online is very easy. They are pretty prompt in making a decision and the reimbursement is made directly into one's account, which also saves time. There are some exclusions and deductibles, but overall, I think the product is a good and fair value for the premiums.

App is great for processing claim. Easy. Quick

Last three clans, there were incompetent processors that wouldn’t even process the claim they closed it. I have a claim going on now that I put July 20, 2023 and still waiting for reimbursement and it’s August 23 of 2023. I understand a claim can take up to 30 days but it’s over 30 days.. because when I put the claim in 7/20 incompetent processors obviously did not know how to process anything and kept on saying I exhausted my benefits when I just basically renewed my policy. they will always have an excuse and think that you should not be upset when surgery for a dog is very costly and I’m not made out of money… then call today which they have an option of a Citibank payment, which was never offered to me so even if the claim is approved, I’ll have to wait over a week just to get the money into my account. I’m purely pissed and next year I will be going to another insurance company.. and I see that on this reviews that there are people that had much more claim of reimbursement then I do. But when it comes to my claims, they don’t no how to process it they don’t process it they closed it. I have a whole list where it’s just zeros when I sent the claim in one time and they’re trying to tell me it’s duplicates and they’re giving me the amount which actually was from an expired policy from last year, so that shows you how they don’t know how to process the policy . CEO should know what’s going on in these companies of his branches of Metlife. I don’t think he would be very happy unless he’s in on it they’re taking her time but they take that premium out pretty quickly.

Had problems with app at first we multiple policies they help to fix that

When we adopted Dutchess, our first dog, we knew it might be advantageous to get pet insurance. And boy, are we glad we did. Within a couple years, we found our first Mast Cell Tumor! Though scary at first, with the great vets we have and Healthy Paws supporting our claims for surgeries and medication, approx. a dozen mast cell removals, spleen removal, and a bout of pancreatitis, we still have our girl 5 years later, and praying we have her for a few more. Healthy Paws has made the claim process easy, the reimbursement process easier and I've never had to dispute a claim (but please be assured you really understand the terms of your policy!). I'd recommend Healthy Paws to anyone out there that is looking for pet insurance.

Customer service was very pleasant and helpful. Explains everything in detail. I will highly recommend anyone who has pets to obtain their pet insurance needs

We are very satisfied with Healthy Paws pet insurance. The mobile app makes it super easy to submit a claim and the review/reimbursement process always moves quickly with good communication and responsiveness. I highly recommend and appreciate their efforts for personalized follow up.

Was very easy. Called Lemonade with a few questions. They answered them and processed my claim quickly and easily. Great job. Thank you