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I have been paying my insurance premium for the 10 years that I have had my 2 cats and submitted my first claim for the current medical condition Oct 2023. At the time customer service could not have been more helpful in leading me through the submission process and responsive to all of my questions. All aspects of my claim were handled in a very timely manner. For a recent repeat of the same medical condition I submitted my claim immediately and within 24 hrs it was approved and settled with a detailed claim summary. Cannot ask for more service than that!!!

Very helpful with immediate remediation, and a very empathetic attitude.

They don't want to cover anything

This is by far the best pet insurance. This is my first time having pet insurance and I am very satisfied. Thank you!! And my puppy thanks you too for all that is covered.

In my opinion I think lemonade is the best insurance I've never had a problem they've always been quick to do any claim I've had and I get paid within a few days very happy with them.

I was very pleased that the claims process was so simple

Good

When researching pet insurance I knew I didn't want it for basic pet responsibility (check ups, flea and tick, vaccinations, etc. etc) In my opinion, those costs should be considered when you are thinking of getting a pet. I wanted insurance for the emergency and unexpected moments. So when my dog was considered critical for a bladder blockage and my vet sent us to the ER immediately, I knew this was going to be expensive. After a successful surgery to remove 50+ bladder stones, with 1 stuck in her urethra, she still would not urinate which had her hospital stay extended a few more days. All I kept saying was thank goodness we have Healthy Paws Insurance. The financial stress that would've been added during this time was eliminated. I love that you pick your own plan; choose your deductible, and your splits...and payment is ALWAYS SUPER QUICK! If this doesn't convince you enough to chose Healthy Paws for your pet insurance, how about them emailing me afterwards to check on Bailey!!! What insurance company does that??? I highly, highly, highly, recommend Healthy Paws Pet Insurance!!

Healthy Paws has been really great for us over the past couple of years owning a handful of a dog. Claims are processed VERY quickly (1-2 days on average) and they recently came through for us on an expensive ACL repair surgery. They even personally emailed me to follow up on how our dog was recovering, which was a nice touch.

Horrible insurance. Not worth trying to file a claim with them. They wanted a full medical history on a three month old adopted puppy. She was adopted from the SPCA. There is no medical history on her. Wasted money on this service.