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A Well Deserved Note of Appreciation
I called Fetch to get help with submitting claims. The most wonderful, supportive, and kind person answered my call. I told her I was 85 years old and we had just lost our four year old dog to brain cancer. I did not know how to attach the invoices and medical records. She listened and responded that I was not to worry. She took the name of the veterinary clinics that took care of our furry friend and said she would call them and get the information for me. She did exactly what she said she would do and even more. She sent me emails updating me on what she had done. It was such a relief to have her help. She is a real gem and such a wonderful representative for your company. I will recommend your company to everyone.
Insurer: Fetch
By: Barbara
Stephanie was very knowledgeable, thoughtful, and kind. Thank you!
Stephanie was very knowledgeable, helpful, and kind. Thank you!
Insurer: Prudent Pet
By: Teresa Haynes
Terms and conditions Thiefs
Fetch is the definition of a corporal business hidden behind their terms and conditions to take advantage of their customers that are coming to them in need of help for their pets. they hide in hidden walls of conditions that are not presented up front and that by the time customers notice, they realized they just spent many months of paying for their loving pets for nothing!, all that money that went into fetch pockets could of been used for their pets but instead they take it from us and guard themselves with their legal tricks. I find unbelievable that nowhere in their front page is advertised that unless your pet has had a check up done in 6 months then nothing will be covered, in fact to find this information you have to enter the pre existing conditions window (which also doesn't mention a thing) and then under the questions, in one of the questions (that I have to open up to find the info) it's the only time that's mentioned. It is completely understandable that that would be a condition needed to be met for the insurance to work but You as a company should not be able to take money from anyone until the prerequisites are met and those prerequisites have to be advertised right in front!! the very first step for your insurance to work is to get this check done which doesn't show up anywhere easy to find, and until thats done you wont cover a thing!! so why would you take your customers money knowing you wont help them?? because youre thiefs abusing the legal system to fill up your pockets on your customers behalf!!!. On our case our pets had no pre existing conditions, 0, we checked your pre existing conditions window and nothing applied to them, they have had checks done in the past (a year before) and they had no health conditions or whatsoever. we went to your insurance company because we wanted to give them the best care and coverage and were very happy to do so until 6 months later one of our pets ingested a foreign object and were told he would not cover for anything as they hadn't been tested 6 months prior to the policy start!!! you stole our money and abused the legal system for your own benefit and greed, we paid 6 months for nothing, absolutely nothing!! and you know about this, and I'm sure a big percentage of your earnings as a company is based on this exploration of misguidance!! just absolutely disgusting!! we could totally have used that money to help our pet be healthy and instead it very well looks that we just threw it into a fire. You say you stand for our pets health and wellbeing but the truth is the only wellbeing you care for is your wallet. Thanks for robbing us our hard earned money! DISGUSTING!!!
Insurer: Fetch Canada
By: Daniel Ruigomez
I bought Healthy Paws when my dog was…1-2
I bought Healthy Paws when my dog was between 1 and 2 years. He was just shy of 10 years when he was diagnosed with 2 types of cancer, needed surgery and chemo and was given 2 to 6 mo to live if untreated. Thanks to my policy, my dog is still with me and turns 12 next month. I don't know how I ever could have afforded all the treatment and ongoing followup visits and medications on my own. Healthy Paws has never given me problems and the turnaround on payout is super fast. I have the 90% reimbursement policy.
Insurer: Healthy Paws
By: Kathy Loh
Excellent customer service
I have been with this company for a long time always had excellent service!
Insurer: Embrace
By: jacqueline
Great experience
Amanda Mello was incredibly helpful in assisting me with signing up. She was so personable, kind, and made me feel confident that my kitty is in great hands with this company. Thank you, Amanda!!
Insurer: Fetch Canada
By: Lauren Geraci
Claims process was really fast
Claims process was really fast. I submitted my claim and had my refund within days. Very satisfied with the service.
Insurer: Embrace
By: Rene
It was very easy to put in my claim
It was very easy to put in my claim. I received notification that my claim is being processed, but I only gave it four stars because it has not posted in my account yet.
Insurer: Spot
By: customer
This insurance is amazing and so easy!
This insurance is amazing and so easy!
Insurer: Spot
By: Ashley Green