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Claims
My claims have all been handled in a timely manner. Submitting new claims is a breeze!
Insurer: Spot
By: Krissy Pennypacker
They cant even keep track of their…
They cant even keep track of their billing, I'd hate to see how they handle claims.
Insurer: MetLife
By: Jennifer Knittel
Insurance has helped with my Cats diabetes care
It was a relief knowing I would be able to manage my cat Mia's diabetes since I had purchased Spot insurance for both my dog and cat.
Insurer: Spot
By: Joanne M
Great Experience!!
I recently had the opportunity to make my first three claims with Embrace Pet Insurance and wanted to share my experience. Overall, I'm quite pleased with the service, though there were a few bumps along the way. From the outset, I had numerous questions, but thankfully, all were answered by the customer service representatives, who were consistently helpful and pleasant. It's clear that Embrace values customer service, and that made the initial stages of the process much more manageable. One of the challenges I faced was the process of getting all the soap notes and medical records into their system. I received a barrage of emails from Embrace, where I was CC’d on communications between the company and each vet office I visited, requesting detailed medical records. This was somewhat overwhelming. Despite this, the vet offices I worked with were incredibly responsive. I called each one to confirm that they had indeed sent the required documents back to Embrace. To streamline the process, I eventually asked the vets to send the files directly to me so I could upload them myself via Embrace's portal. This feature was a lifesaver; without it, I’m not sure how I would have managed to get all the necessary documentation submitted. After a series of emails and phone calls, my claims were finally approved. It was a relief to see that all the effort paid off, and I was very happy with the outcome. I'm hopeful that any future claims will be processed more smoothly now that I'm familiar with the system. Of course, I hope I won’t need to make another claim anytime soon, but it's comforting to know that Embrace has a supportive customer service team and a functional claims process. Overall, while there were some logistical hiccups, my experience with Embrace Pet Insurance has been positive, and I would recommend their services to other pet owners.
Insurer: Embrace
By: Mia W.
I have always had great experiences…
I have always had great experiences with Spot pet insurance. My dog was recently sick and I sent my claims. I was reimbursed quickly and the money was directly deposited into my account. It really helps take a lot of the stress off when your dog is sick and you have pet insurance I highly recommend this company as they have always been dependable.
Insurer: Spot
By: Michelle Dragotta
Great service.
Uploading documents to get reimbursed is simple. Turnaround time is usually about 10 to 15 days so fairly quick. Been a blessing to have this insurance with my diabetic yorkiepoo.
Insurer: Fetch
By: Tony
I work in the animal field and I always…
I work in the animal field and I always recommend Spot! Easy to submit and fast to receive a response. So happy with spot.
Insurer: Spot
By: Patty MENDEZ
Quick and easy wellness claim
Quick and easy wellness claim. Happy dog with a clean and healthy smile. 😊 Wonderful company.
Insurer: Fetch
By: Tara
The claims process is so easy.
The claims process is so easy and I love that payments are direct deposited into my account. I have not had to contact customer service for a long time but when I did they were friendly and efficient.
Insurer: Fetch
By: Angie
I can't think of anything to complain…
I can't think of anything to complain about. I will update this review in the future if that changes. I found Embrace pet insurance while I was researching what types of coverage options my kitten would have before I got her from the breeder. Unfortunately, she got pinkeye from her mother and had to go to the vet. Due to their policies, Embrace sees it as a pre-existing condition so they won't cover it until 2025 for me. Luckily, I got some OTC Terramycin for it. Otherwise, Embrace pretty much covers all else. I get 90% reimbursement on her accident coverage and I got the maximum amount on her Wellness coverage (she was ~3 months when I got her so I had to think of vaccines, spaying, etc). My reimbursements have never been late. Customer service takes a little while to get ahold of. The 24/7 TeleVet service is nice (only available on the web).
Insurer: Embrace
By: De