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Think Twice before using Pets Plus Us
I discovered a charge come out of my bank account, then discovered the same charge had been withdrawn from my account for 3 years! How I missed this I have no idea, bad on me for not noticing sooner, however it was was CONFIRMED that my cancelation was documented that I did indeed canceled in their records- however they decided to continue pulling funds month after month, year after year. 2021,2022,2023, 2024 I will say that the lady I spoke with was lovely, concerned about my situation and did her best to help me at her level. This situation was requested to be expedited by me, and to date not one dollar has been returned in spite of an expedited concern and error on their part. I will reach out to Consumer protection as a next step.
Insurer: Pets Plus Us
By: victoria
Easy process
Insurance claiming was so easy and speedy, typically takes about 2-3 days to complete reimbursement. So important to have my dog covered for wellness as well. I had the policy with Metlife for a few months and it has been very good so far. Thank you, MetLife!
Insurer: MetLife
By: Lydia
Metlife is the only worthwhile insurance.
I did extensive research before selecting pet insurance. My pup usually needs an annual teeth cleaning, which is rather expensive, so I was looking for something that provides worthwhile coverage and helps offset that expense. Metlife was the only one that did. When looking at pet insurance options, I generally found three options. - Option A: Basic pet insurance with no preventative care. This is the cheapest option, but the most limited coverage. It mainly only kicks in to cover emergency visits, treatments, and medications. - Option B: Most providers offer some kind of upgraded plan that includes "preventative care". This is what I was looking for. But everywhere else, these policies had so many exclusions that it felt like it was carving out half of what I'd want covered. Some specifically excluded dental care, others excluded routine veterinary care. The most consistent thing this covered was flea/tick/heartworm medication. - Option C: Metlife was the best of both worlds. On the upgraded "preventative care" plan, they say they cover anything recommended by your veterinarian to care for your pet. And they mean it! They've covered her regular preventative meds, her teeth cleaning, prescription diet, and more. The only thing they don't cover is pre-existing conditions. I see a few negative reviews about them not covering things that the client didn't provide documentation for...personally, I've never had that problem. I generally submit my documentation as soon as I get it from my vet. It takes a week or two to process, but they've never refused to pay a claim that I've documented. Hold up your end of the deal and Metlife will hold up theirs. I have friends with pet insurance or similar plans and I've never heard anyone describe their coverage as so great. It's a little bit expensive, sure, but after everything they cover, I pretty much break even every time. I might even save money. I'm so happy I found Metlife, and unless things change, I'll likely keep my policy with them for as long as I have a pet.
Rep (Steffi) was great.
Rep (Steffi) was great.
Insurer: Prudent Pet
By: John
Timely
Timely, efficient and fair treatment of claims, with informative communications. Excellent job.
Insurer: Spot
By: Randy Engel
Easy to fill out and has a quick turn around time
The claim was easy to fill out.
Insurer: Spot
By: Ana Lepe
Easy claim process
Easy claim process, and a fair outcome with no back and forth.
Insurer: Pumpkin
By: customer
I called and was assisted by Samantha…
I called and was assisted by Samantha J. who was very helpful, patient, and sympathetic to my situation. She knew I was in great distress and helped with good information.
Insurer: Fetch
By: Brad Lee Axelrod
Insurance gives you peace of mind
Excellent experience claiming for my dogs accident. Very positive. So thankful I had this insurance
Insurer: Pumpkin
By: Lis Schafer