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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Insurer: Spot
By: Freddy Hogg
NOT happy at all
NOT happy at all. I sent all records to prove that the dental work was current and the still did not pay
Insurer: Embrace
By: Shelia Gadwood
Awesome
Always so helpful on the phone and great customer service! Claims are always dealt with quickly.
Insurer: Pumpkin
By: Joanne
Very easy to submit a claim and quickly…
Very easy to submit a claim and quickly processed. I am glad I switched insurance for my pup
Insurer: Pets Best
By: Joanna Castillo
Beware of policy wording
Beware of policy wording. I signed up but after fully reading the policy I cancelled and switched elsewhere. They cover 90% of the bill MINUS the exam fees (which if you need a specialist can be $350+tax) and taxes. So where I am tax is 13% which means at most they cover 77%. They claim to not increase premium with age but it is very clear in the reviews to after a few years they will jack your premiums way up. Many people aww their premiums double. Their deductible is per illness so if you pay 700 for an emergency to start the coverage you would have to pay it again if your dog starts vomitting again. In general really read the policies in depth and look into reviews and you will see this is a very misleading company. I cancelled and that wasn't too difficult. Hopefully it get processed as they promise.
Insurer: Trupanion Canada
By: Nicole Ng
Steffi was so helpful and personable
Steffi was so helpful and answered any and all questions I had. She was very thorough and very personable. I would highly recommend her to anyone needing pet insurance.
Insurer: Prudent Pet
By: Karen Neuls
Timely
The person I talked with was extremely helpful and answered all of my questions on our claim. The claim was handled quickly and received the money in our account in a timely manner.
Insurer: Pumpkin
By: Ronnie Pool
Claim took weeks to process
Claim took weeks to process. And… I called before surgery to go through all classifications and charges and was given the ok. However, when the claim was submitted there was over $600 that was deemed not covered. This was devastating to me financially. I will switch providers as soon as possible.
Insurer: Pets Best
By: Karen Landstedt
Claim processed quickly
Claim processed quickly
Insurer: Spot
By: Arthur Fink
The claim process was so simple and…
The claim process was so simple and efficient. I filled out an online form and uploaded some documents. Both of my claims were processed and approved in the same day. The money was in my account 3 business days later. I had a question about a small item that was excluded (prescription food while in hospital) and was given a satisfactory answer. I just filled out an online form and received the reply via email.
Insurer: Embrace
By: Carl Giannatto