222,670+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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essential wellness doesn’t cover…
essential wellness doesn’t cover enough, i’m losing money with it
Insurer: Pets Best
By: Alexa Shulman
SPOT is a fraudulent company
SPOT insurance is a fraudulent company that refuses to cover vet bills. My dog was seen for an ear infections related to wet ears. SPOT denied the claim because my dog had previously been seen at an emergency vet when she rolled in grass and had foxtails embedded in her ears. SPOT stated that my pet had a pre-existing condition of ear infections which is untrue because foxtail removal from ears is NOT related to allergies or infections. Spot then claims that my dog was diagnosed with allergies and allergies are a non-curable condition therefore SPOT will not cover any visit or prescription related to allergies. SPOT then continues to state that my dog's ear infection is related to allergies. My dog was NEVER diagnosed with allergies or seen by a vet for allergies until the visit when I submitted a claim. For each claim and each appeal I have filed I have been given a different excuse as to why my claim was denied. I was a customer for a few months which is why I believe my claim was denied because SPOT would not have received enough money in premiums to cover the cost of the claim reimbursement. If the excuses for denial were consistent I would be more likely to believe that SPOT was not a fraudulent company, however they know what to say and how to manipulate medical records to deny payment for a claim.
Insurer: Spot
By: Sarah
I haven’t used the insurance
I haven’t used the insurance, therefore I can’t rate, but had to put a star in to continue!!
Insurer: Figo
By: customer
Very easy app
Very easy app. Love to be able to take a photo in the all. AI works really well. Quick response once claim is accepted
Insurer: Figo
By: Gary
I got Figo insurance for my new puppy…
I got Figo insurance for my new puppy and took her to the vet yesterday. I uploaded my claim and heard back right away.
Insurer: Figo
By: juliet
My vet office submitted my claim and I…
My vet office submitted my claim and I received a check. Doesn’t get much easier than that!
Insurer: Embrace
By: customer sheree
We have AKC insurance and LOVE it
We have AKC insurance since our pup came to us at 10 weeks old. It's well paid for itself when she came, she had Guardia we thought she swallowed something. after all the diagnosis the bill was $789 When we first got AKC insurance it started at $56 a month with the wellness plan, and she is now 3 years old it's gone down to $46 a month we use it for just regular checkups and heart worm testing with the mediations and it cost us a few dollars well worth the price and protection!
Insurer: AKC
By: Tarra
Denied claim and lied over the reason
I filed a recent claim for medication refills that had previously been approved though this was the first claim where I had met my deductible and would be owed a payment. My claim was denied and the reason listed was that they were missing medical records. When I called, the representative I spoke with admitted that they had the records, so the reason listed on my explanation of benefits was an outright lie. They did reopen the claim, and eventually approved the medications, giving me a whopping $11 back. So I had to jump through major hoops just to get $11. I had cancelled my policy for a different reason (found better coverage elsewhere) just prior to this incident, but this certainly leaves a bad taste in my mouth.
Insurer: Pets Best
By: LORA ABBOTT
SHADY COMPANY - RUINED MY RECORD
They cancelled my policy which is a record that all insurance companies will see if you apply for another policy. You will need to pay extra premium because of this record, I had to pay an $200 additional because of it. All because they sent a notification letter to my old address and claimed that it was my fault for not updating it properly. My new address was listed as a “Garage Address” (who uses that anyways) while my old address was still present. Non-payment only happened because my credit card expired and all they needed was the updated one. They say they won’t call you because it’s an online company, but you can still call them for service? Sounds like excuses to me, and not willing to take accountability for their customers. But all because of this, SONNET HAS RUINED MY INSURANCE RECORD. They are so stubborn to accommodate you, extremely poor outsourced customer service.
Insurer: Sonnet
By: David D
Claims settled super fast!!
Claims settled super fast!!
Insurer: ManyPets
By: Kevser Ermendi