222,670+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,670 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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this company makes it so easy to submit…
this company makes it so easy to submit claims and they reply to let you know they are working on the claim and when it is finalized they contact you again to let you know. I could not be happier
Insurer: Embrace
By: Donna D
Paid over $140/month for 15 years
Dog in great shape, blood work great just can't see or hear. Wanted to give her at least her site. Rat Terriers can live to 22 years. Didn't cover meds, cataract surgery (was eligible) but won't confirm they would pay the bill, $2500/eye. Couldn't risk paying out of pocket. don't know if I would use them again.
Insurer: Nationwide
By: Peggy
Really good customer service
Really good customer service! Sonnet is the best insurance company I have dealt with
Insurer: Sonnet
By: AJV
Very easy to quote
Very easy to quote, bind and issue the policy.
Insurer: Prudent Pet
By: Keith Philipps
Ease of submitting and results were…
Ease of submitting and results were returned quickly
Insurer: Embrace
By: Ely Clapp
Pet insurance
My vet software dropped comment on a visit back in 2022 which was not true! I worked with Met Life to provide details. My vet was finally able to provide a correct record and email saying he had a software issue. My claim was paid out at 90%! I will be finding a new vet for sure! Thank you to the customer service team!!!
Insurer: MetLife
By: Sheila
wont even give me a quote
I dot have a claim ... Just a comment .My dog is 12 years old . they just gave me a message on screen that they could not give me a quote. Sad thought that they wont even bother with the old dogs . I never even got to enter the young dog or the other 2 -total of 4 dogs I was getting insurance for.
Insurer: Lemonade
By: Othelia
Thousands spent with no cosideration. Price gouge for seinor dogs that have been with Healthy Paws for years.
Almost 5 years,I have been with this company since January 2019 . I had 2 dogs covered paying over $300 monthly. I never made a claim and never missed a payment before a debit card change in July. My payments were on auto pay. I called as soon as I discovered an issue less than 3 weeks from cancellation. They canceled my policy 30 days later with no reinstatement option. They couldn't care less about the fact that we have been long term clients with no claims and now my dogs are older and it will be hard to get reasonable coverage for them .They are supposed to care about pets , they are part of a non-profit , but they are really just concerned about their bottom line and no concern at all for the fact that my dogs are older now 12yrs and 10yrs and more likely to be having a claim in the later years of their life with absolutely no consideration for the fact that they have made thousands of dollars off of my dogs youth and health.The new quote is double the payment amount with 30-40 percent less coverage with 4x the deductible - Total RIP OFF from a company that has made thousands off of these two dogs with 0 claims for so many years. The reps got real rude and defensive when I let them know I wanted to escalate a complaint.They would not give me a viable method to file a formal complaint.He first gave a PO Box to mail a complaint. I asked for other options and whether somone could contact me . He sarcastically suggested BBB so I have complained there as well. Don't subscribe to Healthy paws. If you love your dogs, keep researching and get coverage with a company that loves pets too!!!
Insurer: Healthy Paws
By: Othelia
Latest 1 comments
Othelia, We understand that there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. When an account goes into suspension due to the fact that we are unable to bill the card on file, we make every effort to keep policyholders up to date and informed about the status of their account. Multiple notices are sent via email, and a Notice of (upcoming) Cancellation is sent out via regular post as well. There is also an automatic grace period that is taken into account. However, if we do not hear back from the primary account holder (prior to the cancellation effective date) the account must be canceled. In order to be equitable to all enrolled pet parents, we cannot make any exceptions to this policy. Your email complaint has been provided to management and our customer service team member provided you with our address if you want to submit a written complaint.