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I'd like to like Pets Best timing and hope to see improvements soon
1. When I called the wait for a person to answer was 18 minutes. 2. When I submit claims there was no mention of also submitting Vet notes. 3. After each of the 3 claims so far, a nondescript email came about a week and a half after submitting saying there is a delay in processing, but no reason for delay. 4. It took over 3 weeks to get the first claim payment. 5. Nationwide answers the phone after 2 or less minutes. Nationwide requires Vet notes on the online claim form. Nationwide pays claims within a week or usually less. 6. Can Pets Best please do whatever it takes to answer the phones quickly, provide a way for Vet notes in claim submission online and pay out claims in a week?
Insurer: Pets Best
By: Debra
Good experience
The process for reimbursement (you pay first, they pay you back) is a little bit slower than I might want but overall is a good experience, they're very fair with payments and have great communication
Insurer: Fetch
By: Steve
Quick & easy, quick processing time
Everything was a super easy and they processed my claims mych faster than expected
Insurer: Spot
By: Lili G.
Very helpful and quick when processing…
Very helpful and quick when processing claims!
Insurer: Spot
By: Patton Sidbeck
Total SCAM company.
Total SCAM company. They would drop the insurance when pets may need it the most at older age. Started with less than $100/month in 2016, which is now at $213/month for over a year. And now they are dropping my dog's insurance completely. They have scammed me out over $13k for nothing. I wish I had a savings account for my dog, which I am starting now. I hope my dog stays healthy for another 6-8 years.
Insurer: Nationwide
By: Zubair Ali
Easy-to-follow instructions and fast…
Easy-to-follow instructions and fast turn around on reimbursement! SO happy I chose SPOT!
Insurer: Spot
By: Nicki Allee
I love Trupanion
I love Trupanion! Our little guy has had Trupanion since he was 5 months old, I got the insurance the same time as I picked his Veterinarian, Dr. Evans and now he’s 10 years and they are still a team! I called Trupanion for the first time to speak with customer service because I couldn’t figure out how to submit a Costco Pharmacy claim and she walked me through it with such care and expediency. Then, I made a comment to her about how I appreciate Trupanion and that I was worried that we might get kicked out because we have been filing so many claims since July because of his ear infection and allergies and her response to me was “ No, we would never do that”! That is true customer service and the company itself stands by their mission. Trupanion, you have a customer for life with me and my friends and family!!! Thank you for allowing us to care for our baby without worrying about the financial constraints because we know that we have you as our partner!
Insurer: Trupanion
By: Sandra Escalante
Personnel courtois et inscription simple
Personnel courtois et inscription simple
Insurer: Trupanion Canada
By: Michel Dau
Every year I’ve had this insurance (8…
Every year I’ve had this insurance (8 total), it’s paid for itself in the savings I made. Embrace significantly reduces the risks/challenges of costs associated with pet ownership. They’ve been a godsend for my family.
Insurer: Embrace
By: Wesley Williams
Application was easy
Application was easy, clearly explained all coverage
Insurer: Fetch
By: Marty