224,996+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,996 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Horrible
Honestly , this company is so full of garbage and horrible customer service. I keep following up on my claims and get the same answers. I just canceled one of my policies and will be canceling the other one. DON'T buy pet insurance with this company
Insurer: Fetch Canada
By: RLR Xxx
Slight changes (modifications) needed.
After using the online chat, and being able to reach a live customer service representative, I was able to have all my questions answered. Email communication with a particular CSR went unanswered and left me quite confused as to which policy she was discussing. I reached out (replied to her email) with no reply to my inquiry and no clarification to which of my policies she was talking about. Sonnet clients who are in "good standing" should be allotted a slight grace period (after explaining a financial hardship or situation) to extend their payment date, with a slight penalty for the consideration. Unfortunately, due to the lack of cooperation of the company, one of my policies had to be cancelled and I was left with an outstanding balance that has now gone to collections. Very unfortunate and now I have to deal with a collection agency. (balance was paid off as of this review)
Insurer: Sonnet
By: Jeff
My experience with Kelsey was very…
My experience with Kelsey was very helpful. Kelsey walked me through how to submit a claim, she was very helpful.
Insurer: Fetch Canada
By: Donnalee Scarlett
Getting worse with each claim
Getting worse with each claim. Wellness plan is a SCAM and NOT recommended.
Insurer: Embrace
By: Paul Sherburne
accurate and timely resolution of all…
accurate and timely resolution of all claims
Insurer: Pets Best
By: Joe Battistelli
Spot Easy to Use, Solid Web Interface
Online portal is easy to use, coverage is straight forward.
Insurer: Spot
By: Isaiah Larson
The Staff is very professional and has…
The Staff is very professional and has knowledge of every detail and explanation for the customer about their claims witch made me feel that everything was in order.
Insurer: Embrace
By: Trod
Great help with a claim. It was paid and sent to me in a few days, with was greatly appreciated.
Great help with a claim. It was paid in
Insurer: Spot
By: Susan Fletcher