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Satisfied Customer
The entire process was easy. My claims were handled quickly and satisfactorily. I was updated regarding the process & timeline. I was reimbursed quickly and for the amounts I was hoping to receive.
Insurer: Fetch
By: Janelle
The most money I have ever wasted. Ever.
We insured our dog with Embrace her whole life. The monthly premium started at around $60 dollars and steadily increased over the years. Last year, we paid them nearly $5000 in premiums with barely any claims. On her 12th birthday, they emailed me, telling us we'd now have to pay $733 a month - $8,796 a year for a 10k yearly max. When I complained that there was no point, and that now I would never get close to getting back the thousands and thousands I'd put into the policy over the years, they gave me some different options, but only one set that would still "cover" my dog's recent injury. I use "cover" loosely, since they're still denying the physical therapy claims. I cannot believe that now, as my dog ages and really needs the support, we won't have any help for her or her ailments, after we worked so hard to keep her happy and healthy for so long. It seems like the people who work at this company care, but their model is so broken. Maybe the whole pet care and pet insurance industry is broken. I don't know. But save the money yourself. Set it aside while your pets are young and healthy, so you can support them yourself as they age. Trust me, overall, it will save you thousands.
Insurer: Embrace
By: Teresa C.
Duke - Our Black Lab Puppy
Duke - Our Black Lab Puppy - Brand New Clients. The website was very easy to work around, very easy to get a quote and tailor that quote to our needs. We did make a call to customer service with some questions and spoke to Rebecca, she was awesome. Took the time to explain the answers to the ??'s we had and if could not answer then, she found the answer and called us back. It took us about 2 weeks later to actually purchase, Rebecca remembered almost everything about us, I was impressed, which tells me something about her but also Prudent Pet Insurance. I know that they are going to Take Care of Duke when he needs to use his insurance. We did get 3 other quotes from other companies & apples to apples, Prudent won hands down in all aspects. I am confident that we will be happy customers that will be more than happy to recommend Prudent Pet Insurance to our Dog friends.
Insurer: Prudent Pet
By: seasca
Quick payment on most recent claim
Quick payment on most recent claim
Insurer: MetLife
By: customer
It is exactly as I expected.
It is exactly as I expected.. great service
Insurer: Trupanion
By: Lidia
Please acknowledge exceptional customer satisfaction by your representative.
I called embrace regarding additional information that was needed I spoke to a customer representative who answered the call within a minute. She promptly reviewed my submissions and approved three of them while on the Phone and submitted two others to an adjuster. Within 2 days these were also approved. I was very impressed by the pleasantness, efficiency, and knowledge of this representative. ❤️
Insurer: Embrace
By: Martin Goldman
Great insurance AND great customer service for our pets healthcare!
It has been such a positive experience working with Healthy Paws. It is extremely easy to file a claim and we always get a prompt reply. We are notified about every step of the process. We have received a clear explanation about coverage and we receive the reimbursement checks very quickly. It has been challenging and emotional to deal with Barney’s health challenges and we are very grateful that Healthy Paws has been such a positive partner in his care.
Insurer: Healthy Paws
By: Pam W., Ventura, CA
Once I learned what’s needed for…
Once I learned what’s needed for submissions it’s easy peazy
Insurer: MetLife
By: customer
No thanks
Easy to sign up, customer service is not good and daily email reminders are pushed to get your pet’s vet records. Had a question immediately after signing up, called customer support and got a recording directing me to leave a message. Left a message, called right back and now a rep answered. Wanted to cancel immediately but the rep assured me that they offered good service and she would call me back Monday (this was on Friday) I was in the middle of speaking with her and got disconnected. No call back and now 7:00 pm on Monday, haven’t heard a thing. I don’t trust that trying to file a claim with this company will be a good experience. Cancelling.
Insurer: Prudent Pet
By: Echosmom