217,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to deal with and I so far have had…
Easy to deal with and I so far have had a good experience with Figo.
Insurer: Figo
By: Karen
Great website with easy ways to file…
Great website with easy ways to file claims. Staff are wonderful.
Insurer: Embrace
By: Katherine
Easy to submit my invoice and attach…
Easy to submit my invoice and attach records in the app. Had a hard time when attaching records seeing that they were attached(but they may have been on me). Received what I expected quickly. Lots of text communication to let me know where my claim was in processing. Overall good experience
Insurer: Fetch
By: Jenn Stollery
Filing the claim was easy and Pets Best…
Filing the claim was easy and Pets Best was very responsive. Information on the claim is easy to find on the website. Totally positive experience!
Insurer: Pets Best
By: Mimi Turi
I have made a claim
I have made a claim, almost 3 months, and received one mail from the agent, and no follow up since then, despite numerous attempt by email and phone messages. My car is still not repaired and my only option is to write here on social media. Not impressed! 3 weeks ago I contacted the customer service of Sonnet and they told me that they would get back to me within 2 days but still nothing. This is troubling.
Insurer: Sonnet
By: Nicola Blanchette
Fair company that is easy to deal with
The claims submittal process was very straightforward and easy
Insurer: Fetch
By: Jeff R
Good pricing, very slow and odd claims processing!
The pricing for PetsBest insurance is good. I did a lot of research before I chose them. Their app works OK for submitting claims, but looking at pending claims, it requires that you login a second time. Often it takes you to an error message and you have to keep logging back in to view your claims. I have claims that were submitted over 30 days ago. They are still pending. I have two claims that I submitted within the last week. One is paid for and the other is still pending. I do not understand their processing of claims, but that makes no sense. Pets Best - do better with TIMELY claims processing and stop requiring a second (third, fourth, etc.!) log in to view claims!
Insurer: Pets Best
By: CP in AZ
They don’t follow up with clients
They don’t follow up with clients. Claims take way longer than they say
Insurer: Embrace
By: Nagabis Gonzalez
The rate for my two dogs went up just…
The rate for my two dogs went up just after one year, now on year two. As of right now neither dogs are high maintenance and just this last two months did I ever reach the deductible for one dog. I do not understand why the monthly rate would rise when I had not asked for major coverage of anything from Embrace.
Insurer: Embrace
By: Brandelle Delph
It took 30 days!
It took 30 days! THIRTY days!! The entire point of me carrying this insurance is to lighten the burden an emergency vet trip puts on the finances. 30 days later is far too late. And no explanation, no updates. A couple lame apologies is all I got. Oh wait! I also got a premium increase on a 3 year old dog with no medical issues. How do you like them apples?
Insurer: Pets Best
By: Debbie Henderson