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The process of claim are very fast and…
The process of claim are very fast and easy, Can I say Spot it is one of the best insurance companies for my dog.
Insurer: Spot
By: Benjamin Illanes
Brandiwas very helpful
Brandi was very helpful. easy and painless set up, information about important points given.
Insurer: Prudent Pet
By: nati peleg
Easy so far but I’m tired of rating…
Easy so far but I’m tired of rating things
Insurer: MetLife
By: marilyn rosebery
Easy to send documents
easy to send documents
Insurer: MetLife
By: SYLVIA STEIGLER-HAHN
Very prompt response.
My invoices were sent to Spot on the same day and were combined by Spot so that I did not have to send each invoice individually. The response was very prompt, and I am awaiting my refund check. I will do a direct deposit next time. Spot is very easy to deal with, very professional and friendly.
Insurer: Spot
By: Beverly
Fast and friendly service from professional staff
It is a pleasant experience calling about my claims. The representatives are very professional and resolved my problems quickly. They also gave me better suggestions. Excellent company and excellent staff.
Insurer: MetLife
By: Rainbowfish
So easy and hassle free
Everything was done online and was incredibly easy. I received reimbursment within a couple of days. I wish all medical claims were this simple.
Insurer: Spot
By: Connie Branson
I was impressed then I wasn’t
I was impressed with them but after just 1 year their rates went up! Not just a little either. I now pay $60 more a month. They blamed it on the vet raising their prices but I ask my vet and they said their prices have remained the same. My older dog had to have some dental surgery and it was a tad pricey and to me they are like any insurance company that as soon as you file a claim on them, they will raise your policy and that’s what they did then they’ll lie to you and tell you this is why they did it. Trust me I was P.O. Stated that they sent an email out saying that the prices were going out, but I never got anything. I went back through all my emails. I got nothing.. they raised one of my animals so for a total of 60 more dollars a month which they think people are rich I guess and they don’t really care if you leave them or not I’m telling you right now just now after a year, your insurance prices will go up regardless.
Insurer: MetLife
By: Roxane Luna
Wonderful Support Until a Policy Miscommunication
I was with Pets Best for several years and they were wonderful — they helped keep my dog Princess healthy and covered many of her treatments without issue. I’m genuinely grateful for that. However, when I lost my job and had to leave the country for a few months, I was told over the phone that I could reactivate my coverage once I returned. Unfortunately, when I came back, I was told that wasn’t possible. I understand policies have rules, but if a representative gives that kind of information, it should be honored. It’s disappointing because I truly trusted Pets Best and wanted to continue with them. I still think they’re a good company overall, but my experience shows they need to be more consistent and transparent with what they tell their customers.