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I just signed my puppy Marty up with…
I just signed my puppy Marty up with Fetch Pet Insurance. Justin helped me understand a lot about the company, what’s covered and what’s not. He also said it’s easy to get reimbursed for things that are covered. He was very nice and friendly.
Insurer: Fetch
By: Stewy27Dog
Considering Switching
The response time for Embrace is great, but like any insurance company, they are always looking to tie claims to preexisting conditions which in some situation aren't the case. Just because one of multiple symptoms may be a preexisting condition, shouldn't make the entire claim tied to that one condition. For example my pup had a pancreatis attach which resulted in numerous tests, medications, and a hospital stay. Because he had diarrhea for a portion of the 5 days he was in and out of the hospital, the entire $4500 claim was denied. The nausea wasn't diarrhea related, the ultrasounds, xrays, food enticing medication, multiple pain relievers, all had absolutely nothing to do with diarrhea, yet the entire claim was denied with the rationale of preexisting diarrhea. This is frustrating and feels like railroading. I've actually considered switching insurance companies because of it. Reply: I did reach out to fight the claim and to better understand why none of it was approved. I was told because he had diarrhea during the course of his stay the claim decision wouldn't change.
Insurer: Embrace
By: T. Gentile
Trupanion has been such a blessing
Trupanion has been such a blessing. I don’t know what we would do without them. They have great customer service and are quick with payouts too.
Insurer: Trupanion
By: Renee
The process is easy
The process is easy, and self explanatory
Insurer: MetLife
By: Ta'marra Devaroe
Repeated Denials for Previously Covered Condition
I’m extremely disappointed with the inconsistent and misleading practices of this company. My pet’s condition has been covered multiple times in the past, and I’ve successfully appealed similar denials for the same diagnosis and treatment. Despite this clear history of coverage, my most recent claim was inexplicably denied. This inconsistency shows a lack of integrity and reliability. It appears the company prioritizes avoiding payouts over honoring its own policies or supporting pet owners who depend on them.
Insurer: Trupanion Canada
By: Sari Rachel
Claim process was quick and easy
Claim process was quick and easy
Insurer: Healthy Paws
By: JG
Long time client disappointed
In general, I have been very pleased with the Healthy Paws Insurance program. It is easy to file a claim and the claims are processed quickly. However, I recently had a claim denied and I am very disappointed that their plan refused to cover an expense. The iris in our dog's eye changed color. Her regular veterinarians were unable to diagnose the problem saying they had never seen anything like it. We were referred to a veterinary opthalmologist. It turns out that she had a tumor growing in her eye that had to be removed to relieve pressure and to determine if it was malignant. Healthy Paws refused to cover the initial appointment with the ophthalmologist as it was categorized as a "consultation". It doesn't seem appropriate for this to be denied, as the consultation was absolutely necessary for a diagnosis and for the dog's well-being.
Insurer: Healthy Paws
By: Sara Buno Kremer
it was great easy to fill out
it was great easy to fill out
Insurer: MetLife
By: jerry jackson
I am not being reimbursed as often as I hoped
I was disappointed this time about an ear infection not being covered as a illness. It was not a condition for which she had been previously treated so I believed it would be covered. It was discovered at her annual checkup but was a new illness.
Insurer: Pets Best
By: Cheryl Wegner