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Haven't had to use the insurance yet
Haven't had to use the insurance yet, but the sign-up process was fairly straightforward. It seems that they have a few things to figure out, technical-wise. ie. The Amazon gift card email I got was blank and I had to phone in to get the code and then I had to call customer service to find where I could get a referral link for a friend. Really hoping they come thru in the event my cats get injured...
Insurer: Spot
By: Mia Klenk
Denied my first claim in preventativeā¦
Denied my first claim in preventative care! š” Beware, buying a platinum plan with instant coverage does not mean instant šš½ RESPONSE: I talked to your ācustomer serviceā twice and they did nothing. If you cared, youāll cover my claim. Took my dog for a well check. Purchased the insurance that morning based off of of an ad on my vets website. My claim was denied because it wasnāt a few hours later the next day. RIDICULOUS.
Insurer: Spot
By: Lydia Silva
BEWARE - 294% Premium Increase over 7 years!
The coverage and reimbursement are standard and no complaints there. My biggest complaint is the outrageous rate increase each year. Here's my yearly plan cost from 2016 through 2023: $420.95, $468.92, $538.95, $732.53, $842.53, $1,002.36, $1,172.03, $1,659.00. I have submitted a total of 13 claims over 7 years and (luckily) haven't submitted a claim since 2019. I'm not sure how it is legal to have a premium increase of 294% over 7 years! BEWARE!!
Insurer: Fetch
By: David A.
thay treat my dogs right
thay treat my dogs right
Insurer: ASPCA
By: charles m. quetot
Not all options on Website/Call and ask for all offerings
Brand new to the company so canāt comment on claims, etc. One sales rep was super helpful and caring, provided multiple quotes, but not one I should have considered equally. I bought through broker as I already had been working them prior to deciding on ASPCA. I bought policy on 7/13 so still in waiting period, but learned that there was a more cost effective Deductible with 100% reimbursement that is not found without calling and asking for the quote. On 7/18, four days after my purchase the representative was very nice but could not change or adjust my policy without cancelling and starting all over with new policy. I was a bit disappointed but decided to leave the policy as originally purchased, and was told I can change next year. So the only reason for 4 stars as they would change my original purchase. I post this mostly to say CALL and speak to someone and ASK for ALL your options deductibles, reimbursement amounts, etc. as all are not on website. I missed finding on a the brokers website also as it seems the only way I could have found was to select $1000 deductible then see the 100% reimbursement amount come up. Otherwise their site also shows a 90% max reimbursement for ASPCA. Very tricky if a first time shopper. Just know that you may have to wait till policy renewal to change or maybe even need the policy re-written to make a change. Otherwise, in doing a lot of research I chose ASPCA over others as they seem to be the most inclusive coverage wise for me and the best fit for my new guy. I hope to have a good long term relationship with ASPCA Pet Insurance.
Insurer: ASPCA
By: Pat
The Best!
I wish human insurance was this encompassing and easy. I've have 3 cats insured and they've always been there for me. They are quick with your claims and clear in their explanations. And most importantly, they really care about your pet (and you!). Their customer service is excellent and empathetic. I can't recommend them enough!
Insurer: Healthy Paws
By: Kristen Kelly
This is the most comprehensive petā¦
This is the most comprehensive pet insurance policy Iāve found to cover my Golden Retriever and their breed related injuries. The policy was a reasonable price with great coverage.
Insurer: ASPCA
By: Nancy Brandt
Great job thank you for the job theā¦
Great job thank you for the job the person that help me out few weeks ago thank you so much keep up the good job
Insurer: ASPCA
By: Handry Mejia
My vent sent a claim in and you stillā¦
My vent sent a claim in and you still have not updated it on my account or sent me my refund
Insurer: ASPCA
By: Amanda Hawker
it was seamless and i did it online andā¦
it was seamless and i did it online and over the phone.
Insurer: ASPCA
By: Daniel Gifford