224,945+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,945 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent
I have no complaints. Everything was easy I had no problems.
Insurer: ASPCA
By: Bentley
Process was very easy and the cost is…
Process was very easy and the cost is in budget
Insurer: ASPCA
By: C Sullivan
Easy to sign up and submit claims
Easy to sign up and submit claims! Excellent service!
Insurer: ASPCA
By: Erica Foskitt-McCarthy
BAD SPOT! NO!
Bad start to the relationship with SPOT. We got a 8 week old pure bred Great Dane puppy. We signed up for SPOT day 1 of bringing him home. Unfortunately, at his 11 week birthday de developed loose stools and diarrhea with a cough. this was concerning so we took him to the vet multiple times. I let the vet run whatever diagnostics they believed to be needed to sort him out and then submitted the claims to SPOT to go again our $1K deductible. Spot denied the claim, saying they needed his "ENTIRE CHART" (keep in mind, this is a brand new PUPPY! I had the vet directly email them the chart and CC me to make sure it was done. SPOT as continued to sit on the claim for weeks. They won't even need to pay out for this claim! this will only go against his deductible! We had Nationwide Pet insurance with our last dog and for 10 years we had zero problems and rapid claim processing! never once did Nationwide ask for a "Chart" from the vet, only the itemized invoice from the vet. I am stunned and repulsed by this experience and will be looking for alternative insurance for our puppy. This was NOT a good way to start our relationship SPOT!
Insurer: Spot
By: John Wells
Great customer service
Great customer service. Timely reimbursement. You guys take care of business.
Insurer: ASPCA
By: Charles Redd
Quick and easy
Everything gets resolved quickly and coverage is great. We definitely are happy and relieved to have our dog insured with Spot!
Insurer: Spot
By: Whitney Spicher
Useful to have especially with a puppy!!
Fast refunds, no hassle.
Insurer: Spot
By: Jessica M
Signing up for Sonnet was easy
Signing up for Sonnet was great, the user experience in the app and customer service is amazing. My policy was the cheapest I found so that was awesome. I did not make any auto insurance claims so I can’t comment on that process.
Insurer: Sonnet
By: James Jurome
Good CS and claim turnaround. Premium increase notice and new claims system could be improved.
Am very, very happy with the quality of customer service and the quick turnaround on claims! However, here are a couple of things that could be improved: 1) My monthly premium went up 18% but I was not notified except for a general email about rates possibly going up depending on your state. Found out when I received a debit notice from my bank; and 2) The changes to the website for filing claims does not work as well as the old one. I could not get it to highlight so I could sign a claim and had to call for help.
Insurer: Figo
By: Kathy