221,424+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,424 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent customer service
Excellent customer service. Highly recommend their services.
Insurer: Fetch Canada
By: Stacey McGaghey
Easy process. Solid support.
It's so easy to file a claim and Pet's Best is very good about actually covering costs. A breath of fresh air for insurance!
Insurer: Pets Best
By: Mel
Responsive and easy
Claim process is painless and easy. Submitted claims are quickly processed and closed.
Insurer: Spot
By: Marigold Banes
Great customer service ..
Great customer service ... very quick to respond to the 'chat' line.
Insurer: Sonnet
By: Flo Willis
Great service!
Very easy website to navigate and if you do need to speak to an advisor, they're easy to reach.
Insurer: Sonnet
By: Renita Savoie
It was very easy to use.
It was very easy to use.
Insurer: Spot
By: Nancy Pat Lawler
Unbelievable service
I decided to take pet insurance on my 2 month old Biton. I researched several companies and decided on Fetch Insurance. My dog developed a virus fom eating feces fom a skunk or raccoon in our yard. It would have been fatal if not had the best vet care. Thanks to Fetch, they provided the funds needed to get our baby healthy again. I would never hesitate in recommending Fetch to anyone with a dog or cat. I am grateful for their professional service regarding my claim in the timely fashion it was handled.
Insurer: Fetch Canada
By: Peter Fischer
Submitting a claim is incredibly easy
They make submitting a claim incredibly easy, with a clear explanation of anything not covered. Website and app are easy to navigate. They cover much more than any other insurance I have seen. Premiums are fair, and while they do increase over time, they are reasonable.
Insurer: Healthy Paws
By: Diana Robbins
Horrible
Honestly , this company is so full of garbage and horrible customer service. I keep following up on my claims and get the same answers. I just canceled one of my policies and will be canceling the other one. DON'T buy pet insurance with this company
Insurer: Fetch Canada
By: RLR Xxx
Slight changes (modifications) needed.
After using the online chat, and being able to reach a live customer service representative, I was able to have all my questions answered. Email communication with a particular CSR went unanswered and left me quite confused as to which policy she was discussing. I reached out (replied to her email) with no reply to my inquiry and no clarification to which of my policies she was talking about. Sonnet clients who are in "good standing" should be allotted a slight grace period (after explaining a financial hardship or situation) to extend their payment date, with a slight penalty for the consideration. Unfortunately, due to the lack of cooperation of the company, one of my policies had to be cancelled and I was left with an outstanding balance that has now gone to collections. Very unfortunate and now I have to deal with a collection agency. (balance was paid off as of this review)
Insurer: Sonnet
By: Jeff