216,303+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,303 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I had to call for each claim more than…
I had to call for each claim more than 4 times until they work on it. The claim stay stuck and doesn’t move forward. Really bad experience since last 2 months.
Insurer: Embrace
By: Farinasp Zamani
Customer Service
Customer Service Kelsey, was able to explain everything in a matter which I was able to understand... Great job...
Insurer: Fetch Canada
By: Kim H.
healthy paws is just a scam
healthy paws is just a scam do not trust them. they will take your money for years and then once you have a problem make it impossible to get a reinbursment. you only see how dishonest and deceiving this health insurance is when you file your first claim! even if your dog is super healthy and it is 100% obvious the problem was just an accident. dont fall for this scam. This review is not about the deductible, it is about filing claims and suddenly finding out how they operate. Healthy Paws should request ALL the medical records and information they need and make sure that your dog will eventually be eligible for claims BEFORE starting charging you. Two different healthy paws representatives told us over the phone that the records that they requested when we suscribed and they “accepted” our dog were actually not ENOUGH and that they only really check your eligibility AFTER you submit your first claim!!! What?? This means that if your dog is ok, you can pay them for YEARS before you actually find out that your dog might not be eligible after all! Even if they end up accepting this specific claim I think this is very DISHONEST. Apparently this is written somewhere in that very long contact they sent us (of course…) As you can read in other reviews here and in their app, you only find out how things are when you have a claim. They charge you for years but then they need to check if you are “really eligible”. WTH???
Insurer: Healthy Paws
By: mar
Sonnet insurance has a great and easy…
Sonnet insurance has a great and easy platform to use, and their policy system is great.
Insurer: Sonnet
By: bguylive.com
Pets Best came through
I got my puppy's insurance about six weeks before an obstruction surgery that ended up costing around $8000. When I signed-up I opted for a high deductible ($1,000) , being terrified of a huge bill like the one I got. Two weeks before the incident I got an email from Pets Best that Tico, my pup, was now covered. Friends were skeptical that I would be covered having gotten the insurance within a few months of the incident. A few days ago I was immensely relieved to find out that PetsBest covered most of the bill, minus the deductible and a bunch of co-pays. They sent a detailed itemized bill explaining what was covered and what wasn't. They have other plans that would have coverd more of the costs but I can definitely say that I got the protection I was looking for and was treated professionally. They also have a fantastic app. I already sent an email to all my pet-owner friends recommending they get Pets Best pet insurance.
Insurer: Pets Best
By: alan smith
Great Experience
We had neurological issues with our puppy that were very scary and expensive. Without Pets Best we would have never been able to give her the care she needed. The claims were done quickly, and we were reimbursed in a timely manner. I would highly recommend Pets Best.
Insurer: Pets Best
By: michaela Haney
So Disappointed! I read all the reviews both personal…
I read all the reviews both personal and business ratings by companies such as Forbes. What a surprise it was to make my first claim in almost four years for my dog and get the “ run around”. I made the claim the middle of June and was assured that this claim would be reviewed by this past Wednesday- 7/ 20/23. Several phone calls and faxes prior to this have been made. Today is Thursday and of course no response to have this claim settled has been offered. (all necessary paperwork has been sent twice ) My payments have been made on time ( drawn from a credit card) and I expect service to live up to their commitment ( usually 2-3 days processing time per their website). I have no recourse but to warn others of the false claims Healthy Paws makes. I am retired and I chose this policy so that I would not have to “ worry” about giving my dog the best care possible even with my being on a limited budget. I wanted that reassurance of a healthcare plan that would take care of my “ loved “ friend if unexpected occurrences happened. I have not received that help or assistance Please be warned and look at other policies . Our “ furry” friends deserve better!! I’m hoping that these comments will be published.
Insurer: Healthy Paws
By: sally conte