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CLAIMS DEPT USELESS!!
I had a policy for a year when it came time to use it for something simple the claims dept kept asking for medical records I did not have as Oliver has only been with me since adoption for a year and he is still only 2 - I sent in his initial vet bill and the one I was claiming through insurance and went through hell !!! kept asking for medical records that I do not have as he was never seen during the times they are asking!! I emailed customer service 3 times and spoke to 4 people!!! what is the problem!!! I am now telling all my friends NOT TO USE FETCH!!!
Insurer: Fetch
By: Lorraine
Upgrade
At this point my only issue is that I missed the part what I could upgrade to the wellness for vaccine and check ups. Now I have to wait for renewal? I feel as though if I wanted to get the better plan for my dog. I should be able to
Insurer: ASPCA
By: Janette Slinker
I’m done
I will be cancelling my 10 years of Trupanion and will be self insuring from now on. They have done everything to avoid paying out for this claim which was a true emergency. The amount they are giving me is pitiful and not worth all these years of loyal payment. I am done.
Insurer: Trupanion
By: Linda
I think I love Nationwide
I am so impressed with Nationwide. They had a program where they offered the plan through my employer, so the premium was able to be deducted directly from my paycheck. I never noticed it was gone, it was lovely. Then our dog got sick. We all fought hard for him, and having the insurance through Nationwide is the only reason that we were able to have him (and he have quality of life) for a while longer. I tried to provide all of the info needed on each entry, but Nationwide never quibbled about anything. It made a difficult time easier. Thank you Nationwide!
Insurer: Nationwide
By: Robin_Mike Squire
Terrible
Terrible. Didn't pay a claim on a puppy I bought because it was born with a hernia. Ipaid for a whole year! Had nothing to do with its medical but they wouldn't pay. Called it all pre existing. I do not recommend them. IT WAS A PUPPY, 6 MONTHS AFTER I BOUGHT THE INSURANCE! NO WAY IT WAS PRE EXISTING. Now they are charging me and I canceled.
Insurer: Embrace
By: M L
Upon the arrival of two kittens I knew…
Upon the arrival of two kittens I knew I had to look for insurance. Looking at other options I decided on Pets Best and am extremely glad I did. I have the plan that includes "wellness" and have been surprised at the coverage and the actual reimbursement and how quickly it happens. Keep up the great service
Insurer: Pets Best
By: Jeff
They Deny Claims With No Reason
They deny a claim and say they don't have enough records when the entire record was sent to them. Their explanation is unhelpful - they try not to pay claims. I don't recommend.
Insurer: ASPCA
By: Kimberly F., Ft. Lauderdale
Quick reply
Quick reply. Easy process. No denial.
Insurer: Prudent Pet
By: Marie & Ron
Your process is quick and easy.
Your process is quick and easy.
Insurer: Embrace
By: Kathy Brown
Kelseyville was very helpful
Kelseyville was very helpful, knowledgeable and did everything to help me. I highly recommend her, and she's an asset to the co..
Insurer: Fetch
By: Nonie Vantlin