220,939+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 220,939 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Takes forever to get claim reviewed
Takes forever to get claim reviewed, had for a year and not 1 cent covered,not sure it's worth it
Insurer: Figo
By: customer
Excellent customer service
Excellent customer service, response to claim and payout is immediate and efficient.
Insurer: Fetch Canada
By: Milwina Guzman
Very Happy with Figo
I like the fact that vets are available 24/7 and my claim was handled quickly without any delays or inconveniences
Insurer: Figo
By: Alexis de Borghia
They raised the rate 23% after the…
They raised the rate 23% after the first year for a healthy puppy! Gross!! I spoke with a rep and was informed that if you put in claims, the rate goes up. We looked over mine and she agreed that the dental preventative (removed 11 teeth from a teacup poodle during her spay b/c she's so little and we don't want to put her to sleep for dental work regularly) contributed to the increase even though it was a one off. I asked her to have the underwriters review the notes more clearly and she said it's impossible. They will never review again (so human error means nothing to them). Don't use Fetch - with annual increases this high -won't be worth it in a few years. UPDATE Fetch did get in touch after a few days but it's been a colossal waste of time. I was told that they'd try to get the underwriters to review the policy (and look more closely at the notes as they'd incorrectly deemed my pet has conditions she does not) but couldn't promise anything and alas, they wouldn't review it. So Fetch doesn't take their errors into consideration. Fetch rebranded - they used to be called PETPLAN. Read those reviews to get a more accurate picture of the company, their integrity (lack of), and service before deciding on this company.
Insurer: Fetch Canada
By: Natalie Smith
Really straightforward to use
Really straightforward to use. No hassle. Customer service is really good. I haven't had to make a claim with them but I will update the review if that happens.
Insurer: Sonnet
By: P B
Satisfied customer
Your website is good but required me to call to get somethings clarified. It was somewhat difficult for this 68 year old navigate. The person I got on the phone was great and able to answer my questions.
Insurer: ASPCA
By: Debra Steward
Terrible scam!
Terrible scam! I have 3 dogs and got it for all. Denied claims 🙄 100.00 back on a $300 bill how is that 80% The only thing that was easy was canceling however we will see if my payment still comes out. Scam don't be fooled!
Insurer: Fetch Canada
By: Kim Broderick
Wonderful professional experience from…
Wonderful professional experience from this company. Excellent and caring.
Insurer: ASPCA
By: Celena LoPriore
Not as good as Trupanion
Submitted a claim for my cat, who was treated for fever, vomiting, & dehydration. They’re requesting medical records going back 2 YEARS. Anything to deny a claim I guess! My other cat came from a breeder with Trupanion, my experience with them has been much better. No requesting multiple years worth of medical records when I submitted a claim, no BS.
Insurer: Spot
By: K G
I have not used this yet so I can’t…
I have not used this yet so I can’t give my opinion
Insurer: ASPCA
By: Pam Dolan