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Easy enrollment process
Easy enrollment process. Costs align with other companies when wellness is added
Insurer: MetLife
By: Susette Krause
They do not cover much
They do not cover much. Pre-existing conditions, like being a senior dog who has had joint pain before can cause them to not cover medication. All claims require not only the itemized bill (understandable) but also doctors notes, even when it's routine and no outlandish charges are present. Not worth the money they charge in my experience. We certainly are not renewing.
Insurer: MetLife
By: Disappointed Dog Mom
Its always easy to submit a claim and…
Its always easy to submit a claim and it is super fast to receive an answer
Insurer: MetLife
By: Efrain T Collazo
Quick reimbursement
Quick reimbursement, easy app to submit claims
Insurer: MetLife
By: Sara
Metlife app and website...
I tend to use the metlife app for almost everything. Overall the app and website have improved over the last year, but still have some hard points. When I submit a claim, I can now get a little visibility into the status, but not a lot. I have recently submitted an appeal and that just disappeared from my app. When I contacted customer service, they told me that it is automatically completed, but the customer gets no visibility into the process. It can also take approx. 45 days. I think the app should have a small box to check if the claim is for a previously approved condition, or new. Also there should be a small box that allows comments so we can additional pertinent information.
Insurer: MetLife
By: Amy
The best pet insurance ever!
The best pet insurance ever!
Insurer: MetLife
By: Mercedeh Dheikhcustomer
Excellent Customer Service!
Excellent Customer Service!
Insurer: Trupanion
By: Linda
No surprises!
I’m extremely pleased with the policy purchased for our rescue pug. No surprises, everything paid as agreed. Couldn’t be happier!
Insurer: MetLife
By: j s
Great service and benefits
Really easy to submit a claim, quick turnarounds and I am happy with the benefits
Insurer: MetLife
By: Devan Kovach
Really helps to have help with…
Really helps to have help with expensive, so worth the cost, veterinarian costs are so high. thank you..
Insurer: MetLife
By: Rhonda Wilshusen