5
out of 5
Verified
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1
out of 5
Verified
Dissatisfied
Really disappointed that my claim wasn't covered. I didn't know that there was a waiting period and made a claim for pup uti. Now she'll never be covered for any future uti, because it's perceived as a "pre existing illness" Uti is as common as a bruise or a cold!!! Very dissatisfied
- INSURER: Trupanion Canada
- POSTED: 03/09/2023
- BY: Katie
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
Trupanion Claim Experience
Each time I called into Trupanion the staff were very helpful, professional, and always made sure my questions were answered. Their website is user friendly and easy to follow instructions.
- INSURER: Trupanion Canada
- POSTED: 03/09/2023
- BY: Doug
- BREED:
- AGE OF PET: 0 - 3
3
out of 5
Verified
I used to rave about Trupanion - quick processing quick payment and incredibly friendly customer service - real people who answered the phone in a few rings.
I used to rave about Trupanion - quick processing, quick payment and incredibly friendly customer service - real people who answered the phone in a few rings. Until a few weeks ago. Trupanion made an error on my claim and charged my full deductible on medication my dog has taken for years. I've been a client since 2016. Instead of processing my claim after I brought it to their attention and they confirmed YES - it was their error, they said I needed to wait another 2 - 14 days before the adjustor had time to review it again. Its been a week since the error was brought to their attention with no word the adjustor has looked at it. Yet, my premium goes up every year and I have never been late or missed a payment.
- INSURER: Trupanion
- POSTED: 03/09/2023
- BY: Marijane
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
it was real easy but you should add is your dog spayed add no but will be- I said no because she is too young
it was real easy but you should add is your dog spayed add no but will be- I said no because she is too young
- INSURER: Trupanion Canada
- POSTED: 03/09/2023
- BY: Ginette
- BREED: Pomeranian
- AGE OF PET: 0 - 3
5
out of 5
Verified
Fairly quick turnaround for reimbursement Friendly customer service Good website access fairly good coverage tho expensive
Fairly quick turnaround for reimbursement
Friendly customer service
Good website access
fairly good coverage tho expensive
- INSURER: Trupanion
- POSTED: 03/09/2023
- BY: Nadine
- BREED: Mixed breed
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified
Buttons has been insured with Trupanion since 2014.
Buttons has been insured with Trupanion, since 2014..I have always found the staff and the company to have our backs, in every way! Kristina was extremely friendly, efficient and knowledgeable.. she was able to answer my questions and I can only say that every companyâs customer service should take lessons from Trupanion!
- INSURER: Trupanion
- POSTED: 03/09/2023
- BY: Jan
- BREED: Maltipoo
- AGE OF PET: 0 - 3
1
out of 5
YOU ARE SCAM!
I wish I could give you a -100, you guys are absolute SCAM, you charge people monthly n cover NOTHING! You try your best to decline every and each claim, and relate them to wellness, pre condition and any other imaginary reason just not to pay a peny, it doesn’t matter if the client and their vet give you hundreds of reasons why this is not a pre existing or wellness related issue, you will put all your effort not to pay, cause that’s the way you make money! I paid for almost two years and every time I claimed, you rejected after making me chase you for months! This business “ Petplan or Fetchpet“ is FRAUD and needs to be reported and closed down!
- INSURER: Fetch
- POSTED: 03/08/2023
- BY: Bahar
- BREED: Scotish Fold
- AGE OF PET: 0 - 3