Dreadful experience
I was told I had to give my vet permission to give Embrace all information for passed record to Embrace. I did this and then my vet told me to just have an Embrace rep contact them for the information. Almost 2 weeks later Embrace emails me to tell me they didn't contact my vet. Then after telling them they need to email the vet for the files they still didn't instead they just kept emailing me that I needed to give them the file in which I can't because I don't have them. The whole reason I'm paying for extra pet insurance is so I didn't have to deal with all of these issues that staff at the company are trained to Do. So the fact it took this much trouble just to file a claim for $86 im terrified that if anything serious ever happens with my dog that Embrace pet insurance won't be there when I need them again so I will be canceling my policy. Do yourself a favor and find the insurances that your vet is friendly with and trusts I should've listens to my vet
- INSURER:
Embrace
- POSTED: 01/09/2023
- BY: Nickola
- BREED: American Staffordshire Terrier
- AGE OF PET: 4 - 6
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So amazing!
Our two year old dog had to have emergency surgery after ingesting a foreign object. This was a very scary time for us, and thinking about the finances around this only added more stress. Immediately after the surgery we submitted our claim to aspca and they were so quick to process our claim and reimburse us the majority of the cost of the surgery. I cant say enough about how much this meant to our family to know that we could provide life saving surgery to our dog without the worry of being able to afford it. Thank you aspca for helping us to take care of our boy!
- INSURER:
ASPCA
- POSTED: 01/09/2023
- BY: Autumn
- BREED: Sheepadoodle
- AGE OF PET: 0 - 3
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Satisfied client with Trupanion
Always satisfied with my claim experiences.
- INSURER:
Trupanion
- POSTED: 01/09/2023
- BY: Dee
- BREED:
- AGE OF PET: 0 - 3
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Fiona review
prompt response. Good explanation of payment.
- INSURER:
Trupanion
- POSTED: 01/09/2023
- BY: Judy
- BREED:
- AGE OF PET: 0 - 3
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Because the customer service was great
Because the customer service was great
- INSURER:
Trupanion
- POSTED: 01/09/2023
- BY: Patricia
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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Pleased
Flexibility of deductible amount.
- INSURER:
Trupanion Canada
- POSTED: 01/09/2023
- BY: Lana
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Reasonable price with high expected payout
Reasonable price with high expected payout
- INSURER:
Trupanion
- POSTED: 01/09/2023
- BY: Amanda
- BREED:
- AGE OF PET: 0 - 3
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Got it!!! Hope not to use it!!!
From what I read I am hoping it's as good as I expect.
- INSURER:
Trupanion Canada
- POSTED: 01/09/2023
- BY: Karen
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 0 - 3
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