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Concerned for the Future of PetPartners
I would have given PetPartners 10 stars a few months ago but it would seem they are making some changes that make me a lot less excited to tell my friends to get a policy. They no longer cover illness for dogs insured after 5yrs of age. They no longer let you increase coverage should the need arise or should you be able to afford better coverage. Who knows what other changes have been made. I’m extremely disappointed though because PetPartners was a standout among other heartless pet insurance companies and it seems they are moving towards joining the pack. What I will say is how thankful I was to have a policy when my dog was diagnosed with Lymphoma. That said, when I put her SupportCare claim in after she passed they tried to charge me a coinsurance- this does not apply on these claims. It was easily addressed via email but frustrating to deal with while grieving the loss of my sweet girl. Both of my dogs policies also increased in cost upon renewal. Understandable with our girl with lymphoma, treatments are expensive; but for our other dog, if I put in his same details in the quote tool or act like I am going to make a change in the online portal it shows that his monthly should be less. I feel like I have been penalized for using their insurance. All that to say, I’m not sure if there is a more customizable/better option on the market currently but I sure hope they don’t continue making negative changes. I am almost feeling guilty for all of the people who signed up based on my positive reviews because it was based on something that no longer exists.
Insurer: PetPartners
By: Hayley Moon
Client for 9 yrs- waste of so much money
I had Petplan, now Fetch since 2015 for 1 dog and then in 2019 I added my 2nd dog. I have paid so much over the years for their plans yet they are horrible and I have been denied reimbursement for things I should have been reimbursed for. I finally had it and cancelled it all together last week after they denied my claim for a wellness visit to the vet, and they said I didn’t have wellness coverage, even though I added wellness coverage in November, paid for it, and for no reason whatsoever, they took upon themselves to remove the coverage when I updated my mailing address in December. In 9 years the only person/representative that has ever been honest and treated me like I mattered was Gerrone Newsome. They need more people working for them like Gerrone, he actually took the time to understand what was going on and do what he could to help.
Insurer: Fetch
By: Doreen
I am so glad that I enrolled my boys…
I am so glad that I enrolled my boys with Pets Best this past year. Had I know how easy the process is, and how willing and kind the representatives have all been… I’d have done it years ago. They’re thorough, responsive and genuinely seem to want to help us. I never felt like a burden and got all the details necessary to best care for my pet
Insurer: Pets Best
By: Sarah Bartholomew
I got pets best because it was a…
I got pets best because it was a recommendation from my sister, as she said it was great insurance for my pet. I know regret it and i'm very disappointment, as I will also be cancelling any insurance with this company. It does not seem that any claims will ever be paid. I took my dog to a vet clinic due to him being sick, and never got reimbursed. Then I had to take him to the ER, and waited almost a month for my claims to be processed. I thought I would be getting reimbursed, as I have financial issues now due to me now working, come to find out whatever claim was paid went to my deductible which I did not know. Im upset and disgusted with this company. i will never recommend to anyone I know. I rather just pay out of pocket, knowing that I will not get any money back.
Insurer: Pets Best
By: Jenn Rios-Castro
I appreciate it!
Quick assessment. Gave me reminders frequently for additional required information.
Insurer: Prudent Pet
By: Tak
Great customer service
Great customer service, great insurance for pets.
Insurer: ManyPets
By: Steven
Amazing Insurance Company
Very professional, upbeat, helpful. They get things done. Couldn't ask for anything better
Insurer: Sonnet
By: Tina Fenn
Very helpful customer service
Very helpful customer service! Was able to quickly get to a representative and walk through all my questions resulting in useful information.
Insurer: Nationwide
By: Kyle Raab
Referral Program
Hello guys, I participated since December by sharing my referral link with my email. They never paid me, and they don't respond to my emails, it's impossible to contact them and I'm already going for 2 months. It seems unfair to me!!!
Insurer: Embrace
By: loevys meza rodriguez
Service is great when I can speak to a…
Service is great when I can speak to a live representative but stinks when I use phone support with the automated system!!!
Insurer: Sonnet
By: RONALD FAULKNER