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Pet parents across the U.S. and Canada have left over 216,564 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I wish I had shopped around more…
I wish I had shopped around more and read more reviews when choosing a pet insurance company for my puppy. When I joined, this was called Pet Plan. Maybe I joined right before the transition to fetch but there was no website to use, only an app that never worked. For about a year the app didn't work. Now it seems ok but its the hugest pain to submit a claim because they don't just accept the straightforward invoice that other companies want...no, no, no, this company wants you to send the vet notes and all of the documents from all of the previous visits before they take their sweet time to process the claim. I mean the longest processing time I've ever experienced. Oh and if you're in Canada, they can figure out how to take your money directly out of your bank account, but not how to deposit it there once you finally see some money back. So they mail you a cheque in the mail!! Also, every single year, my premiums have gone up about $10 per month!! So if you think you're getting a deal with the initial quote, think again!! I just got my renewal letter for the coming year. The premiums are going up to over $60/month when I've been paying $45 per month; this is AFTER I halved my coverage last year because the monthly payments keep going crazy high upon renewal. Don't forget, with these pet insurance companies, if your puppy ever gets something like an ear infection, good luck changing to another insurance company because that's called "pre-existing condition" and that will not be covered going forward. The other thing I'd like to mention here is the fact that one day I looked into my account and could see all of the personal information of another person! Names, addresses, phone number, all pet information and history and even some payment information. I immediately contacted Fetch and they acted like this total breach of private information was no big deal! I personally contacted the person to tell them what had happened and this company didn't even tell them it had happened! I take great issue with that and so should you. I feel stuck using them now since my pup has had a few claims. I think it would be better to take the money I'm paying in premiums and put it in an account for a day I might really need it for my pup instead. Funny how the company reached out to me after I left this honest review, but has never tried to resolve anything when I call them.
Insurer: Fetch Canada
By: AL
I called because I had questions before…
I called because I had questions before signing up for insurance. They lady I spoke with was amazing and answered all my questions and was so friendly. We discussed our pups and she made me feel Like I made a great decision going with your company. She was fun to talk to and obviously loves dogs as much as I do.
Insurer: ASPCA
By: Andrea
Speed and explanation of benefits per…
Speed and explanation of benefits per claim.
Insurer: Figo
By: Joana Marie Zoleta
Megan was great!
I called with 2 questions for Prudent Pet, and Megan answered the phone. She was great at explaining the policies offered and the pros and cons of each option for my fur family, in particular. She completely answered my 2 questions, and then more that followed! She was also a great listener as I told her about our beloved dog pack of 3 mutts. Thanks, Megan, for helping me set up policies for my family!
Insurer: Prudent Pet
By: PHILIP BRACE
I truly like this insurance
I truly like this insurance, it is very easy to work with and fast to process claims.
Insurer: Spot
By: Gene Dextre
Kayla made my experience great
Kayla made my experience great
Insurer: Sonnet
By: Samantha Clarks
Pleased.
I have been with Nationwide/VPI since 2004 and they never let me down. Always helpful. Always polite. Good reasonably priced coverage for my pets. They understand pets are family.
Insurer: Nationwide
By: Natalie M-Shepherd
Promt , direct online service
Promt online reaction in chat makes it fast and simple
Insurer: Sonnet
By: Stephen Daley
Kelsey was extremely helpful and was…
Kelsey was extremely helpful and was able to answer my questions.
Insurer: Fetch
By: Kristin Ranney